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Added 24 mins ago
TL
Product focused Software Engineer
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
…and re-engagement. You’ll also build growth features into the platform itself, so every patient, family member and partner becomes a channel to the next patient. You won’t wait for a spec.…
Added 45 mins ago
S
Product / Domain Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
SweetTech builds financial applications on SweetOS, our platform of shared capabilities. We are looking for a Product / Domain Engineer to turn important business capabilities into…
Added 45 mins ago
S
Platform Software Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
…applications and reusable products. We are looking for a hands-on Platform Software Engineer to make those capabilities reliable, secure, and straightforward for engineers and AI agents to…
Added 45 mins ago
S
Junior Product Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
SweetTech builds financial applications on SweetOS, our platform of reusable capabilities. This is an early-career role with on-the-job training and guidance from experienced engineers. We…
Added 45 mins ago
S
Forward Deployed Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
SweetTech builds financial technology for real operational needs. SweetOS is our platform of shared capabilities for building financial applications. As a Forward Deployed Engineer, you…
Added 45 mins ago
S
Associate Platform Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
SweetTech builds financial applications on SweetOS, our platform of reusable capabilities. This is an early-career role with on-the-job training and guidance from experienced engineers. We…
Added 45 mins ago
S
Associate Forward Deployed Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
SweetTech builds financial applications on SweetOS, our platform of reusable capabilities. This is an early-career role with on-the-job training and guidance from experienced engineers. We…
Added 1 hour ago
IU
Backend Python AI Engineer
iTech US Inc
Canada
- Contract
We are looking for a hands-on Python AI Engineer to build and enhance an enterprise knowledge platform evolving from traditional RAG-based chatbots toward advanced, agent-driven knowledge…
Added 1 hour ago
TL
Product focused Software Engineer
Total Life
Vancouver, BC
- Full-time
…and re-engagement. You'll also build growth features into the platform itself, so every patient, family member and partner becomes a channel to the next patient. You won't wait for a spec.…
Added 1 hour ago
HB
Platform Engineer - Reliability - FinTech - $125,000-$225,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $125,000 to $225,000 CAD / year
- Full-time
My client are seeking a knowledgeable Platform Engineer to work on their low latency Linux estate.
Added 2 hours ago
NE
Machine Learning Engineer
Neatco Engineering Services Inc.
Waterloo, ON
- Contract
Title: Machine Learning / Computer Vision Engineer
Added 2 hours ago
TL
CTO (Chief Technology Officer)
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
Engineer for growth and engagement. You will build the features and tools that drive acquisition, activation, retention and session completion. Examples include referral loops, partner…
Added 2 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 2 hours ago
NE
Physical AI Engineer
Neatco Engineering Services Inc.
Waterloo, ON
- Contract
Title: Physical AI Engineer: Robotics and Simulation
Added 2 hours ago
NE
Physical AI Engineer
Neatco Engineering Services Inc.
Waterloo, ON
- Contract
Title: Physical AI Engineer: Robotics and Simulation
Added 6 hours ago
E
Software Engineer, Fullstack
EngRadar
Toronto, ON
- Full-time
…flexible and efficient labor market. Powered by AI, the WorkWhile platform helps businesses quickly access high-quality talent. Workers benefit from same-day pay, free telehealth services,…
Added 7 hours ago
SM
RQ11576 – Data Ops/Cloud Data Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Ops/Cloud Data Engineer with extensive experience in cloud-based data platforms, data engineering, data pipeline development, integration services, and DataOps…
Added 7 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Proven experience operating a Cloud Security Posture Management (CSPM) or Cloud-Native Application Protection Platform (CNAPP), including configuring rules, analysing findings, and managing…
Added 11 hours ago
M
Senior Critical Environment Electrical Engineering
Microsoft
Toronto, ON
- Full-time
…that powers our cloud services. As a CO+I Senior Electrical Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online…
Added 13 hours ago
Senior Data Engineer, Data Platform & Operations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We're searching for a Senior Data Engineer, Data Platform & Operations. Are you searching for new possibilities?
Added 14 hours ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and…
Added 16 hours ago
Software Development Engineer, Ordering
Amazon
Vancouver, BC
…up with innovative designs to help us continuously make our platform ready for our current and future…
Added 17 hours ago
B
Software Engineer - Billing & Internal Tooling
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
…Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI…
Added 19 hours ago
CO
Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Staff Software Engineer - Capital One Travel Tech - Full-stack
Added 19 hours ago
T
Lead Java Engineer
TEKsystems
Toronto, ON
- $90 to $110 CAD / hour
- Contract
This is an excellent opportunity for a senior engineer who enjoys mentoring others, solving complex technical problems, and driving the delivery of highly scalable applications.

Zodiac Solutions, Inc

Senior L3 AI Engineer (JS-3)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Job Title: Senior L3 AI Engineer (JS-3)

Location: Montreal, QB Hybrid

Job Type: Full-Time Permanent

JS-3

Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Provide advanced engineering support across enterprise AI products, troubleshoot escalated issues, and configure, deploy, and scale AI platforms and integrations. Evaluate and roll out new features securely, improve support documentation, train Level 2.5 staff, own one product, and contribute to incident analysis and AI-driven support automation.

Requirements

Requires at least six years of engineering, platform, or senior technical support experience, hands-on enterprise AI/LLM or Microsoft 365 experience, and strong scripting and automation skills. Candidates should understand AI-related security and compliance controls and integrations; a computer science, engineering, or related bachelor’s degree or equivalent experience is requested, and English/French bilingualism is an asset for Montreal.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
AI Security and Compliance
Data Loss Prevention
Identity and Access Management
Connectors and Integrations
Power Platform
Knowledge-Base Authoring
Mentoring and Training

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Generative AI
Large Language Models
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Microsoft Graph API
Python
PowerShell
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Connectors
Feature Evaluation
Model Evaluation
Incident Management
Problem Management
Root-Cause Analysis
Knowledge Base

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