Senior Zendesk Developer Implementation Specialist
- Waterloo, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Senior Zendesk Developer / Implementation Specialist
Experience
- 6 to 9 years of overall IT experience
- Minimum 4 years of hands-on Zendesk experience
- Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.
- Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.
Role Summary
Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.
The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.
The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.
Key Responsibilities
- Assess Zendesk instances, enabled products, configurations, and integrations.
- Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.
- Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.
- Profile data volumes, historical coverage, attachments, and data-quality issues.
- Build backend and integration components using Node.js or Python.
- Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.
- Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.
- Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.
- Develop migration manifests, control totals, and reconciliation reports.
- Follow applicable data-security, retention, and access-control requirements.
Mandatory Skills
- Zendesk Support and Guide.
- Zendesk REST APIs and incremental exports.
- Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.
- Ticket and knowledge attachment handling.
- REST APIs, JSON, OAuth, API tokens, and webhooks.
- Batch processing, retry, checkpoint, and restart mechanisms.
- SQL and relational databases.
- Migration reconciliation and exception handling.
- Strong troubleshooting, documentation, and stakeholder-management skills
Preferred Skills
- Experience migrating data in and out of Zendesk.
- Experience with CRM, service-management, or archival platforms.
- Relevant Zendesk certification
- Experience with enterprise ETL or middleware platforms.
- Cloud staging and secure file-transfer experience.
More about this job
Responsibilities
Lead Zendesk source-side technical work for enterprise migrations and platform transformations, including instance assessment, data profiling, extraction, transformation, and attachment and knowledge-content handling. Build integrations and batch processes, implement access and retention controls, and deliver migration manifests, reconciliation reports, and secure, accurate data handoffs.
Requirements
Requires 6–9 years of overall IT experience and at least 4 years of hands-on Zendesk experience, including expertise in Zendesk Support and Guide, APIs, data models, incremental exports, and migration reconciliation. Candidates should also have experience with REST integrations, batch processing, SQL, attachment handling, troubleshooting, documentation, and stakeholder coordination; end-to-end migration or enterprise integration experience is preferred.
Skills
- Zendesk Support
- Zendesk Guide
- Zendesk REST APIs
- Incremental Exports
- Data Migration
- Data Extraction
- Data Reconciliation
- Ticket and Knowledge Attachment Handling
- Node.js
- Python
- REST APIs
- OAuth
- Webhooks
- Batch Processing
- SQL
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Data & Analytics
- Consulting
Keywords
- Zendesk
- Zendesk Support
- Zendesk Guide
- Zendesk REST APIs
- Incremental Exports
- Data Migration
- Platform Transformation
- Data Extraction
- Data Transformation
- Data Archival
- Enterprise Integration
- Tickets
- Comments
- Audits
- Attachments
- Knowledge Content
- Node.js
- Python
- REST APIs
- JSON
- OAuth
- API Tokens
- Webhooks
- Batch Processing
- SQL
- Relational Databases
- Migration Reconciliation
- Role-Based Access Control
- Data Retention
- Middleware