Closed listing
Service Delivery Manager - Bilingual
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 8+ years of overall IT industry experience.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Required Skills & Experience
8+ years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management
More about this job
Responsibilities
Manage service delivery in enterprise environments, including onsite and offshore delivery models and distributed teams. Oversee Azure cloud operations and governance, service management processes, service levels, operational performance, risk, and compliance while managing customer and stakeholder escalations.
Requirements
Requires 8 or more years of overall IT industry experience and proven service delivery management experience in enterprise environments. Candidates should have experience managing onsite and offshore teams, strong customer-facing and escalation management skills, and knowledge of Azure infrastructure and service management practices.
Skills
- Service Delivery Management
- Azure Cloud Infrastructure
- Azure Operations
- Azure Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Operational Reporting
- Performance Monitoring
- Risk Management
- Compliance Management
- Stakeholder Management
- Escalation Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
Keywords
- Service Delivery Management
- Enterprise Environments
- Onsite Delivery
- Offshore Delivery
- Distributed Teams
- Customer-Facing Experience
- Stakeholder Management
- Escalation Management
- Azure Cloud Infrastructure
- Infrastructure as a Service
- Platform as a Service
- Azure Operations
- Azure Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Operational Reporting
- Performance Monitoring
- Risk Management
- Compliance Management