Service Delivery Manager - Bilingual
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8+ years of overall IT industry experience.
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
8+ years of overall IT industry experience.
Proven experience in Service Delivery Management within enterprise environments.
Experience managing onsite and offshore delivery models and distributed teams.
Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
Azure Cloud Infrastructure (IaaS & PaaS)
Azure Operations and Governance
Incident, Problem, Change, and Service Request Management
Service Level Management (SLM)
Operational Reporting and Performance Monitoring
Cloud Infrastructure Operations
Risk and Compliance Management
More about this job
Responsibilities
Manage service delivery in enterprise environments, including onsite and offshore delivery models and distributed teams. Oversee customer and stakeholder relationships, escalations, Azure cloud operations, service management processes, performance reporting, and risk and compliance.
Requirements
Requires 8 or more years of overall IT industry experience and proven service delivery management experience in enterprise environments. Candidates should have experience managing distributed onsite and offshore teams, strong customer-facing and escalation management skills, and knowledge of Azure infrastructure and IT service management.
Skills
- Service Delivery Management
- Enterprise IT
- Onsite And Offshore Delivery
- Distributed Team Management
- Stakeholder Management
- Escalation Management
- Azure Cloud Infrastructure
- Azure IaaS And PaaS
- Azure Operations And Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Risk And Compliance Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
Keywords
- Information Services
- Service Delivery Management
- Enterprise Environments
- Onsite Delivery
- Offshore Delivery
- Distributed Teams
- Customer-Facing Experience
- Stakeholder Management
- Escalation Management
- Azure Cloud Infrastructure
- IaaS
- PaaS
- Azure Operations
- Azure Governance
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Level Management
- Operational Reporting
- Performance Monitoring
- Risk Management
- Compliance Management