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Added 4 mins ago
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Staff Product Manager, Professional Experience
ecobee
Toronto, ON
- Full-time
Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and…
Added 4 mins ago
Lead, Cyber Security
Westerkirk
Calgary, AB
The Cybersecurity Lead is responsible for shaping and advancing De Havilland's cybersecurity program across enterprise IT and operational technology environments. This role combines…
Added 4 mins ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
Lead the design and evolution of the IYS platform's cloud and solution architecture on GCP, aligning it with research and program objectives and requirements for scalability, security, and…
Added 5 mins ago
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Gen AI Developer
J&M Group
Mississauga, ON
- Contract
Lead and enable development teams to effectively use GenAI tools and frameworks.
Added 5 mins ago
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GitHub Enterprise & DevOps Administrator
Raise
Burnaby, BC
- Full-time
…Engineering team. In this role, you will collaborate closely with ’s Lead GitHub Administrator and the Cloud Centre of Excellence (CCoE) Lead to support and maintain the Enterprise GitHub…
Added 5 mins ago
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Senior DevSecOps and Application Security SME
Raise
Vancouver, BC
- Full-time
Application Onboarding & Supply Chain Security: Lead application security onboarding, software supply chain risk management, vulnerability management, and risk-based remediation workflows.
Added 19 mins ago
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EDGE Google Inside Sales
Accenture
Toronto, ON
- Full-time
…decision-makers, you will spark the initial conversations that lead to groundbreaking change. You will be their guide to what's possible, connecting them with innovative Accenture solutions…
Added 34 mins ago
BI Architect
GFT Technologies SE
Toronto, ON
Lead the modernization of Guidewire operational reports from Actuate BIRT to the client's target analytics platform based on Microsoft Azure Databricks and Microsoft Fabric.
Added 34 mins ago
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Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and…
Added 34 mins ago
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Product Manager - SAP Release Manager
Air Canada
Toronto, ON
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager (SAP Release Manager) to lead the end-to-end planning, governance, coordination, and execution of SAP releases. The role…
Added 34 mins ago
AI
Security Engineer
Apptoza Inc.
Calgary, AB
- Contract
WE’RE HIRING: CSP TOOLS TOWER LEAD / MICROSOFT DEFENDER SECURITY ENGINEER
Added 34 mins ago
DH
Lead, Cyber Security
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
The Cybersecurity Lead is responsible for shaping and advancing De Havilland's cybersecurity program across enterprise IT and operational technology environments. This role combines…
Added 34 mins ago
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Senior Data Scientist - Fraud Detection
DataVisor
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 50 mins ago
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Director of Engineering
Pivot + Edge
Ottawa, ON
- Full-time
You will lead and develop engineering managers and technical professionals, foster a high-performing and inclusive culture, and collaborate closely with Product Management, Project…
Added 50 mins ago
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Senior Data Scientist - Fraud Detection
DataVisor
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 50 mins ago
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Lead Middleware Platform Engineer (contract)
Capgemini
Montreal, QC
- Contract
We are looking for a Lead Middleware Platform Engineer to lead the design, implementation, automation, and operationalization of a next-generation data and RDF platform for a global…
Added 50 mins ago
EC
Network Architect
Experis Canada
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Lead architecture and roadmap development for two major initiatives: One Network modernization and provincial medical imaging cloud transformation.
Added 50 mins ago
YU
Systems Administrator
Yorkville University
Toronto, ON
- Full-time
Reporting to the Director IT Security and Infrastructure we are hiring a Systems Administrator to join our IT team at Yorkville University. As our new Systems Administrator, you will be…
Added 50 mins ago
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Director of Engineering
Frequentis
Ottawa, ON
- Full-time
You will lead and develop engineering managers and technical professionals, foster a high-performing and inclusive culture, and collaborate closely with Product Management, Project…
Added 50 mins ago
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Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
You’ll build and lead the firm’s enterprise application, data and integration capabilities. A key part of the mandate is transforming how the development team works through AI-assisted…
Added 50 mins ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 1 hour ago
MS
Lead Middleware Platform
Millennium Software and Staffing Inc
Montreal, QC
- Contract
We are looking for a Lead Middleware Platform Architect to lead the design, implementation, automation, and operationalization of a next-generation data and RDF platform for a global…
Added 1 hour ago
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Sr DevOps Engg - AWS
emergiTEL
Toronto, ON · Etobicoke, ON
- $150,000 to $170,000 CAD / year
- Full-time
…experience, and proven leadership capability. This role owns cloud infrastructure strategy, CI/CD systems, security posture, observability, and infrastructure governance across production…
Added 1 hour ago
AI
Full Stack Developer
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…development, database integration, system connectivity, and cloud infrastructure. You will also establish automated deployment processes, strengthen application monitoring and support…
Added 1 hour ago
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Gestionnaire des opérations | Operations Manager
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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