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Added 13 mins ago
MC
Assistant Manager, Wealth Sales Support
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Lead, coach and support Mutual Fund Support Representatives in delivering accurate, responsive and consistent service.
Added 13 mins ago
F
Supervisor, Proposals
Fasken
Ottawa, ON · Toronto, ON
- Full-time
…planning, pricing strategy through drafting, production and final delivery. The Supervisor ensures proposal materials are compelling, client-focused, accurate, consistent with the Firm’s…
Added 13 mins ago
UG
Demand Planner
Umdasch Group
Varennes, QC
- Full-time
Order Processing: Manage material order processing, ensuring timely and accurate placement of orders and updating delivery dates in collaboration with the commercial department.
Added 13 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 13 mins ago
A
Western Canada Aquatic Discipline Lead
AECOM
Kelowna, BC · Burnaby, British Columbia
- $120,000 to $160,000 CAD / year
- Full-time
AECOM Burnaby is seeking an experienced Aquatic Discipline Lead for Western Canada to support our EPP Ecology and Permitting team. In this role, you will be the go-to expert for aquatic…
Added 13 mins ago
CC
IT Developer Associate
Centrum Concierge & Security Ltd.
Surrey, BC
- Full-time
This role is about helping push our development team forward - working closely with our lead developer on architecture, feature delivery, and meeting deadlines, while also helping bridge…
Added 13 mins ago
US
Personal Vehicle Driver - Quebec City
UPS Supply Chain Solutions
Quebec, QC · CA - QUEBEC CITY CENTER (PQQUE)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 13 mins ago
US
livreur véhicule personnel
UPS Supply Chain Solutions
Trois-Rivières, QC · CA - TROIS RIVIERES CENTER (PQTRO)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 27 mins ago
P
Fulfillment & Supply Chain Specialist
PixMob
Montreal, QC
- Full-time
Maintain accurate material lead times, delivery windows, and status updates directly in Salesforce and Rootstock (ERP).
Added 27 mins ago
VI
Senior Office Experience Ambassador
Vector Institute
Toronto, ON
- $51,500 to $64,400 CAD / year
- Full-time
…helping coordinate priorities and ensure consistent service delivery; support team onboarding, training, mentoring, and the sharing of best practices in collaboration with the Office…
Added 27 mins ago
G
MEP Project Manager
GagaMuller
Kamloops, BC
- Full-time
With a market-leading client base and the opportunity to take the lead on strategic commissions and high-profile projects, this is an exciting time to join the business unit and grow a…
Added 27 mins ago
CO
Specialist - Corporate Safety
City of Medicine Hat
Medicine Hat, AB
- Full-time
…workplaces, positive visitor experiences, and the sustainable delivery of recreation services, parks operations, and community programs that residents rely on every…
Added 27 mins ago
A
Project Manager – IT & Cloud Delivery
Acunor
Toronto, ON
- Contract
Seeking an experienced Project Manager to lead IT and cloud projects throughout the delivery lifecycle. The role involves ownership of scope, schedules, budgets, resources, risks and…
Added 27 mins ago
TS
Join our team!
TAC Sports- SPORTS. SWIM. STEAM.
ON · Ontario, Canada
- Contract
Added 27 mins ago
G
Project Manager (Substations)
GagaMuller
Regina, SK
- Full-time
With a market-leading client base and the opportunity to take the lead on strategic commissions and high-profile projects, this is an exciting time to join the business unit and grow a…
Added 27 mins ago
D
Junior DFX Producer
Deluxe
SK
- Full-time
…in a clear and structured manner, supporting the efficient delivery of localisation projects across Deluxe Cinema…
Added 27 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 27 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 27 mins ago
AG
Commercial (Contracts) Manager
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
Integrity. We lead by example, with humility and courage.
Added 27 mins ago
B
Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
…systems. This role ensures the safe, compliant, and efficient delivery of HVAC maintenance, repair, and project work across the assigned region while driving operational excellence, service…
Added 27 mins ago
CC
Chair, Engineering & Technology
Conestoga College
Kitchener, ON
- Full-time
The Chair, Engineering & Technology provides strategic academic and administrative leadership for program delivery across electronics, mechanical, manufacturing and automation-related…
Added 27 mins ago
G
MEP Project Manager
GagaMuller
Merritt, BC
- Full-time
With a market-leading client base and the opportunity to take the lead on strategic commissions and high-profile projects, this is an exciting time to join the business unit and grow a…
Added 27 mins ago
S&
Manager, Complex Accounting
Stevenson & White
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
Lead audit coordination and strengthen relationships with external auditors and key stakeholders
Added 27 mins ago
D
Demand Planner
Doka
Varennes, QC
- Full-time
Order Processing: Manage material order processing, ensuring timely and accurate placement of orders and updating delivery dates in collaboration with the commercial department.
Added 27 mins ago
EI
Senior Design Manager
EBC Inc.
Mississauga, ON
- Full-time
We are seeking an experienced Senior Design Manager to lead the design delivery of a single, high-profile Industrial, Commercial, and Institutional (ICI) project delivered within a…

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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