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Added 9 mins ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
Certifications Salesforce telles que Salesforce Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant ou Salesforce…
Added 24 mins ago
C
Senior IT Infrastructure Engineer
Cytel
Canada
- Full-time
Experience with cloud migration, platform modernization, or enterprise infrastructure transformation.
Added 24 mins ago
T
DELMIA Solution Architect – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a DELMIA Solutions Architect – 3DEXPERIENCE to support clients in the design, integration, and deployment of digital solutions across Canada, France, and…
Added 54 mins ago
S
Enterprise Architect
Sobeys
Stellarton, NS
- Full-time
…join our team! We currently have a full-time opportunity for a Enterprise Architect. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON, Montreal,…
Added 54 mins ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
Architect the integration between the IYS platform and CAMH's expanding on-premises footprint tied to the relocation, ensuring clean interoperability across on-premises and cloud boundaries…
Added 1 hour ago
BI Architect
GFT Technologies SE
Toronto, ON
…using Actuate BIRT and must be migrated to a modern analytics platform. As part of this transformation, operational reporting will be delivered directly from the enterprise data platform…
Added 1 hour ago
MS
Lead Middleware Platform
Millennium Software and Staffing Inc
Montreal, QC
- Contract
We are looking for a Lead Middleware Platform Architect to lead the design, implementation, automation, and operationalization of a next-generation data and RDF platform for a global…
Added 2 hours ago
C
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
Architect and lead the development of scalable, high-performance applications within Citi's Insight regulatory reporting framework, ensuring alignment with enterprise architecture standards.
Added 2 hours ago
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Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 2 hours ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Leader, Cloud Operations, the Senior Specialist, Cloud Operations provides senior-level AWS platform engineering expertise to operate, support, and continuously improve…
Added 2 hours ago
ZS
ServiceNow Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
3. Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
Added 2 hours ago
BS
ServiceNow AIOps Architect.
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
…detection, service health, and operational intelligence.3. Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and…
Added 2 hours ago
BR
Senior Sql Database Administrator
BITS Recruiting
Toronto, ON
- Contract
…and business stakeholders, and supporting integrations across enterprise applications. Experience with Microsoft 365, SharePoint, Microsoft Teams, Power Platform, and web-based applications…
Added 2 hours ago
T
ServiceNow Architect
Tekshapers
Toronto, ON
- Full-time
Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
Added 2 hours ago
B
Salesforce Developer
Brunel
Quebec, QC
- $100,000 to $125,000 CAD / year
- Full-time
…deployment of production-ready AI solutions on the Salesforce platform. This consultant will work closely with business stakeholders, solution architects, and technical teams to take…
Added 2 hours ago
HS
Senior Integration Engineer (Boomi/Workato)
HeartCentrix Solutions
ON · Ontario, Canada
- Contract
Architect scalable, enterprise-grade integration solutions across multiple systems
Added 2 hours ago
MI
Senior Technology Architect
Maarut Inc
Toronto, ON
- Contract
Support the entire suite of applications, including infrastructure related work (e.g. IAM Modernization, analytics platform improvements, etc.), across all projects in the Data Product…
Added 2 hours ago
D
Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
Strong background in IT platform engineering for enterprise tools such as the Atlassian suite and Microsoft 365/Azure (or comparable), including configuration, integration, automation,…
Added 2 hours ago
Enterprise Architect
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Stellarton, NS · Mississauga, ON
…join our team! We currently have a full-time opportunity for a Enterprise Architect. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON, Montreal,…
Added 3 hours ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
…architecture, data strategies and models, security architecture and enterprise…
Added 3 hours ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
…integration architecture, data strategies and models, security and enterprise…
Added 3 hours ago
J
Enterprise Account Executive
JAGGAER
Canada
- Full-time
As an Enterprise Account Executive (AE) at JAGGAER, you will lead strategic growth within an assigned territory. You’ll architect account strategies, build trusted C-suite relationships,…
Added 3 hours ago
S
Enterprise Architect – AI, Data & Cloud
Synechron
Mississauga, ON
- $180,000 to $200,000 CAD / year
- Full-time
Senior Enterprise Architect – Canada Financial Services Consulting Practice
Added 3 hours ago
AI
Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Proven experience in Service Delivery Management within enterprise environments.
Added 5 hours ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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