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Added 3 mins ago
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AI & Cloud Resiliency Architect
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
We are looking for an AI & Cloud Resiliency Architect to lead the design of scalable, highly available, and resilient cloud and AI solutions.
Added 3 mins ago
K
Solutions Architect
Kelly
Toronto, ON
- Contract
Job Title: Senior Solution Architect – Azure Application Architecture
Added 3 mins ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
Pumpkin AI is an enterprise agentic AI platform built and operated by Supra ITS, part of the Canon group. The platform combines a library of specialist agents with a central control plane:…
Added 3 mins ago
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Senior Manager, Operational Risk / IT Risk and Compliance
RBC
Toronto, ON
- Full-time
…compliance metrics, as well as leading initiatives to promote risk, security, and compliance awareness within respective portfolios. The incumbent will be a leader who will architect and…
Added 48 mins ago
AC
Lead SAP TMS Consultant
Avance Consulting
Canada
- Full-time
Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
Added 48 mins ago
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Database Administrator
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: Database Administrator – Cloud, SQL & Enterprise Systems
Added 48 mins ago
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Software Engineer
Kelly
Mississauga, ON
- Contract
Build and integrate REST/gRPC APIs, messaging systems, and enterprise applications.
Added 48 mins ago
KR
AI Architect
KTek Resourcing
Toronto, ON · Scarborough, ON
- Contract
Job Description:AI & Cloud Resiliency Architect
Added 48 mins ago
KR
AI & Cloud Resiliency Architect
KTek Resourcing
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for an AI & Cloud Resiliency Architect to lead the design of scalable, highly available, and resilient cloud and AI solutions.
Added 1 hour ago
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AI Architect-Governance & Delivery Lead
CGI
Toronto, ON
- Full-time
…program and provides technical architecture leadership for enterprise AI solutions. The role ensures AI is applied consistently, safely, and effectively across the software development…
Added 1 hour ago
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Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
…including data models, ingestion patterns, APIs, extensibility, security, and scalability - applying an AI-first approach to where AI capabilities and MCP services deliver the most…
Added 1 hour ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 1 hour ago
TC
Software Engineer
TSR Consulting
Mississauga, ON
- Contract
Ensure enterprise-grade security, auditability, and compliance throughout the delivery lifecycle.
Added 1 hour ago
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Software Engineer in Test
Dexian
Mississauga, ON
- Other
…across global distributed teams. Acting as both a principal architect and a hands-on technical mentor, you will partner closely with Development, Architecture, Product Management, and…
Added 1 hour ago
IC
DevOps Architect
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Full-time
IT Connex is recruiting a DevOps Solutions Architect for an established manufacturing company (Client). Join the IT Enterprise Applications team and bring together DevOps, Site Reliability…
Added 2 hours ago
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ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
We are seeking an experienced ServiceNow AIOps Architect to lead end-to-end architecture and solution design for enterprise IT Operations Management (ITOM) and AIOps initiatives. The ideal…
Added 2 hours ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Ottawa, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 2 hours ago
RI
Senior Cloud Engineer
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
…skills, and a proactive approach to improving cloud operations, security, and…
Added 2 hours ago
SB
Infrastructure Engineer
Sharp Brains
AB · Edmonton, AB
- Contract
…expertise in Microsoft Azure, Azure Virtual Desktop (AVD), enterprise virtualization, and infrastructure…
Added 2 hours ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 2 hours ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Hamilton, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 2 hours ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Waterloo, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 2 hours ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 2 hours ago
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Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 3 hours ago
TC
Senior Forward Deployed Engineer
TSR Consulting
Mississauga, ON
- Contract
Ensure enterprise-grade security, auditability, and compliance throughout the delivery lifecycle.

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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