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Added 28 mins ago
RM
Specialist, Culture & Inclusion Planning
Regional Municipality of Peel
Brampton, ON
- Other
In-depth understanding of and experience in determining the need for, the integration of, and the interpretation of analytical, statistical methods and tools in conducting program evaluation
Added 28 mins ago
Supervisor, Nursing
Bayshore
Calgary, AB
Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner
Added 28 mins ago
AC
Product Manager - SAP Release Manager
Air Canada
Toronto, ON
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager (SAP Release Manager) to lead the end-to-end planning, governance, coordination, and execution of SAP releases. The role…
Added 29 mins ago
AI
Security Engineer
Apptoza Inc.
Calgary, AB
- Contract
WE’RE HIRING: CSP TOOLS TOWER LEAD / MICROSOFT DEFENDER SECURITY ENGINEER
Added 29 mins ago
DH
Lead, Cyber Security
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
The Cybersecurity Lead is responsible for shaping and advancing De Havilland's cybersecurity program across enterprise IT and operational technology environments. This role combines…
Added 44 mins ago
P&C Engineer
Hubbell Incorporated
Edmonton, AB
Lead intermediate-complexity projects independently, managing scope, schedule, coordination, communication, and other project management activities.
Added 44 mins ago
P+
Director of Engineering
Pivot + Edge
Ottawa, ON
- Full-time
Frequentis Canada is seeking a Director of Engineering to lead the software engineering function and shape its long-term direction. As a senior leader, you will establish the engineering…
Added 44 mins ago
S
Satellite Electrical Systems Engineer
Scalian
Montreal, QC
- Full-time
Lead electrical integration sessions (harness fit‑check, harness continuity test, power‑up sequences) and support FSW interface verification.
Added 44 mins ago
N
Associate Principal Engineer -- Infor M3 Customer Order Management Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
Lead end-to-end solution design for Customer Order Management capabilities and related cross-functional processes.
Added 45 mins ago
M
Director, Portfolio Operations & Performance
Marcon
Vancouver, BC
- $165,000 to $180,000 CAD / year
- Full-time
…organizational capability across the portfolio. The role will also lead operational readiness for new properties and strengthen the connection between development decisions and long-term…
Added 45 mins ago
E
Comptable/Accountant
Evlv
Montreal, QC · Greater Montreal Metropolitan Area
- $80,000 to $95,000 CAD / year
- Full-time
…la collecte des données, la validation des hypothèses et l’intégration aux états financiers…
Added 45 mins ago
IG
Project Engineering
IMT Group
Ingersoll, ON
- $79,400 to $115,900 CAD / year
- Full-time
Elevate your expertise with IMT Precision! We are recruiting for Project Engineer – Manufacturing Integration to join our team and contribute to the delivery of essential manufacturing…
Added 45 mins ago
W
ABAP Technical Architect
W3Global
Calgary, AB
- $60 to $70 CAD / hour
- Contract
Lead custom-code assessment and remediation for the S/4HANA upgrade while ensuring Clean Core principles are maintained.
Added 45 mins ago
F
Director of Engineering
Frequentis
Ottawa, ON
- Full-time
Frequentis Canada is seeking a Director of Engineering to lead the software engineering function and shape its long-term direction. As a senior leader, you will establish the engineering…
Added 45 mins ago
T
Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
You’ll build and lead the firm’s enterprise application, data and integration capabilities. A key part of the mandate is transforming how the development team works through AI-assisted…
Added 45 mins ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enterprise platform engineering. The successful candidate will lead the automation, configuration, deployment, monitoring, and operational enablement of enterprise platform environments and…
Added 45 mins ago
O
Director, IT Applications - Project SAP S/4HANA
Olymel
Boucherville, QC
- Full-time
In this strategic role, you will lead and mobilize a team of functional analysts, oversee your team’s activities, and act as a key link between business teams, IT teams, and the system…
Added 45 mins ago
SM
RQ11738 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience with security gateways and protocols, including JSON Web Tokens (JWT), OAuth 2.0, SSL certificates, secure communications, and identity integration.
Added 45 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
…multiple projects concurrently. The successful candidate will lead projects through initiation, planning, execution, monitoring, controlling, procurement, and closeout while ensuring…
Added 59 mins ago
Digital Product Manager, Member Experience
Canadian Federation of Independent Business
Canada
Reporting to the Vice President, Digital and Delivery, the Digital Product Manager, Member Experience will lead the strategy, roadmap and continuous improvement of CFIB's member-facing…
Added 59 mins ago
AI
Full Stack Developer
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…will work across front-end and back-end development, database integration, system connectivity, and cloud infrastructure. You will also establish automated deployment processes, strengthen…
Added 59 mins ago
IC
Business & Systems Consultant
Infotek Consulting Inc.
Toronto, ON
- $60 to $65 CAD / hour
- Contract
…problem-solving skills, along with the ability to navigate ambiguity, lead discovery workshops, and support digital transformation initiatives that improve efficiency, reduce costs, and…
Added 59 mins ago
B|
Gestionnaire des opérations | Operations Manager
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time
…automatisations internes pour la messagerie d'équipe, les outils d'intégration, les plateformes d'analyse de réunions et les processus d'intégration des…
Added 59 mins ago
ES
Functional Testing
Epsilon Solutions Ltd.
Mississauga, ON
- Contract
Lead and manage the QA team in planning designing and executing comprehensive testing activities across multiple projects and releases
Added 59 mins ago
LM
Analyst, Talent, Learning & Organizational Development
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Ottawa, ON
- Full-time
Lead and facilitate the New Leader Integration Workshop, partnering with HR Centers of Excellence to deliver an integrated onboarding experience that equips new leaders with essential…

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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