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Added 5 mins ago
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- Full-time
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Added 20 mins ago
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Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
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- Full-time
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Added 20 mins ago
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Manager, Supply Chain Operations and Analytics
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Toronto, ON
- $100,890 to $132,416 CAD / year
- Full-time
The Manager, Supply Chain Operations and Analytics, is responsible for supporting procurement operations through data analysis, reporting, supplier governance, travel and expense program…
Added 20 mins ago
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- Full-time
…exceed fundraising goals, driving $150M+ raised annually on the platform (and growing). The platform covers the full digital fundraising stack - from campaign websites and CRM integrations…
Added 20 mins ago
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Senior Manager, Operational Risk / IT Risk and Compliance
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- Full-time
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Senior Quality Control Analyst (5511)
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- Full-time
…with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
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Data Scientist III
TD
Toronto, ON
- Full-time
Proficiency in Python and SQL, with experience using common data and machine-learning libraries and working in Databricks or a comparable cloud analytics platform.
Added 20 mins ago
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DevOps Manager
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Vancouver, BC · BC · British Columbia,CAN Offsite
- Full-time
…surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. You…
Added 20 mins ago
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Director, Marketing & Growth
Minga
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- Full-time
We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.
Added 35 mins ago
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Business Analyst
FISPAN
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- Full-time
…access banking services through their preferred ERP / accounting…
Added 1 hour ago
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Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Ensure availability of the Salesforce platform and resolve application issues
Added 1 hour ago
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Database Administrator
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Toronto, ON · Greater Toronto Area, Canada
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…development and support (e.g., SharePoint, MS Teams, .NET MVC, Power Platform) and public-facing CMS websites…
Added 1 hour ago
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
Experience with cloud-based infrastructure and application deployment (Amazon Web Services, Google Cloud Platform, Azure, etc.).
Added 1 hour ago
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Exposure to quantitative analytics, pricing, risk models, or ML using Python.
Added 1 hour ago
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Vancouver, BC
…Intelligence Engineers responsible for GO-AI's technical strategy, platform capabilities, and…
Added 1 hour ago
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Toronto, ON
- Full-time
…modernization of our website, manage our content management platform, and ensure our web content is built for how people search today across organic search, answer engines, and AI-powered…
Added 1 hour ago
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Senior Software Quantitative Engineer
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- Full-time
This position is responsible for developing logic-intensive components of the digital wealth management platform. Works on computational libraries, as well as API services that interact…
Added 1 hour ago
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Data Integration Engineer
TekRek
Canada
- Contract
…with one of Canada’s largest banks, working inside the bank’s platform data engineering…
Added 1 hour ago
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Montreal, QC
- Full-time
…vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically…
Added 1 hour ago
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Loan IQ BA at Mississauga, CA (Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
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Loan IQ platform experience, with background in Loan IQ functionality.
Added 1 hour ago
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Temporary Solutions Integration Specialist (up to 8 months)
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Saint John, NB
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Added 1 hour ago
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Project Administrative Assistant
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Added 1 hour ago
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Data & AI Transformation Director
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Toronto, ON
- Full-time
At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable…
Added 1 hour ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
…with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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