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Added 2 mins ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 31 mins ago
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ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
We are seeking an experienced ServiceNow AIOps Architect to lead end-to-end architecture and solution design for enterprise IT Operations Management (ITOM) and AIOps initiatives. The ideal…
Added 1 hour ago
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Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 1 hour ago
ZS
Modern Workspace Solution Architect
Zodiac Solutions, Inc
Calgary, AB
- Full-time
Modern Workspace Solution Architect (AI, Automation & Collaboration)OverviewWe are seeking an experienced Modern Workspace Solution Architect with 10+ years of IT experience to lead the…
Added 1 hour ago
TA
Agentic AI Architect
Tiger Analytics
Canada
- Full-time
Tiger Analytics is looking for experienced Agentic AI Architect with Gen AI experience to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise in…
Added 2 hours ago
MI
Microsoft Dynamics CRM Developer
Maarut Inc
Montreal, QC
- Contract
…calls for analytical autonomy without turning the role into an architect or analyst position. The named best practices (clean architecture, clean code, design patterns) help differentiate…
Added 2 hours ago
SJ
Lead IAM Developer
So Jobs
Mississauga, ON
- Full-time
…compliance, and operational efficiency? We are seeking a Lead IGA Solution Architect to define and drive identity security strategy, architecture, and implementation across complex…
Added 2 hours ago
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Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
Le ou la responsable des solutions Salesforce (Salesforce Solution Lead) définit l’orientation des solutions Salesforce d’entreprise complexes et transforme la stratégie en résultats…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 3 hours ago
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Senior IT Infrastructure Engineer
Cytel
Canada
- Full-time
Partner with the Principal Azure Architect on solution design, technical standards, architecture reviews, and cloud modernization initiatives.
Added 3 hours ago
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DELMIA Solution Architect – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a DELMIA Solutions Architect – 3DEXPERIENCE to support clients in the design, integration, and deployment of digital solutions across Canada, France, and…
Added 3 hours ago
TA
Agentic AI Architect
Tiger Analytics Inc.
Remote, Canada
- Remote
Tiger Analytics is looking for experienced Agentic AI Architect with Gen AI experience to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise in…
Added 3 hours ago
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Enterprise Architect
Sobeys
Stellarton, NS
- Full-time
…We currently have a full-time opportunity for a Enterprise Architect. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON, Montreal, QC, Calgary,…
Added 3 hours ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
Reporting to the KCNI Operations Manager, the full-time, contract (12 months) Solution Architect leads the cloud and solution architecture for the IYS data platform. Built on Google Cloud…
Added 4 hours ago
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Associate Principal Engineer -- Infor M3 Customer Order Management Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
The Customer Order Management Functional Solution Architect provides global functional leadership for Infor M3 across customer care, sales administration, tool rentals and service.
Added 4 hours ago
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Network Designer/Architect
TEEMA
Toronto, ON
- Contract
Ability to stay abreast of provincial, national, and international business, technology, architecture and solution design trends.
Added 5 hours ago
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SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
…estimation; followed by analysis, support, and assistance with solution implementation in accordance with requirements within a context of continuous integration and deployment. The role…
Added 5 hours ago
SM
RQ11485 – Data Architect/Modeller – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Architect/Modeller with extensive experience in data architecture, data modelling, business requirements analysis, relational database management systems…
Added 5 hours ago
ES
Domain Architect
Epsilon Solutions Ltd.
Toronto, ON
- Contract
We are seeking an experienced Domain Architect Subject Matter Expert SME to provide strategic and technical leadership across business and technology domains The ideal candidate will…
Added 5 hours ago
ZS
ServiceNow Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
1. Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
Added 5 hours ago
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ServiceNow AIOps Architect.
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
Key Responsibilities -1. Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.2. Design AIOps architecture for event ingestion,…
Added 5 hours ago
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ServiceNow Architect
Tekshapers
Toronto, ON
- Full-time
Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
Added 5 hours ago
B
Salesforce Developer
Brunel
Quebec, QC
- $100,000 to $125,000 CAD / year
- Full-time
…This consultant will work closely with business stakeholders, solution architects, and technical teams to take agentic AI initiatives from pilot to production, integrating AI agents into…
Added 5 hours ago
MI
Senior Technology Architect
Maarut Inc
Toronto, ON
- Contract
Have extensive experience on database and middleware technology and is required to support the branch in providing optimal solution support and delivering on time sensitive initiatives.
Added 5 hours ago
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Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
…provide both people leadership and strategic guidance, overseeing solution design, process optimization, and continuous improvement in how we analyse, build, test, and support our core…

Zodiac Solutions, Inc

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: ServiceNow Architect

Location: Toronto, ON Onsite

Job Type: Full-Time Permanent

Key Responsibilities –

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations

.5. Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies –

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Salesforce CPQ Developer

Expectations from Role -1. Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.

Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.

]\3. Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.

Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.

Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.

Provide architecture governance and technical leadership across the complete solution lifecycle

Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, guide implementation and delivery, and collaborate with technical and operational stakeholders to improve service availability and efficiency.

Requirements

The role requires strong hands-on ServiceNow architecture experience, particularly with AIOps, ITOM, Event Management, Discovery, Service Mapping, CMDB, and enterprise integrations. Candidates should also have experience with automation, ITSM processes, scalable and secure platform design, and the communication and leadership skills needed to guide stakeholders and technical teams.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Event Correlation
CMDB
Common Service Data Model
Service Mapping
IntegrationHub
REST And SOAP APIs
MID Server
Flow Designer
ITSM
Automation And Remediation
Architecture Governance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
CMDB
Common Service Data Model
Configuration Items
Service Topology
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Monitoring And Observability
Cloud Integration
Architecture Governance

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