Service training manager（Toronto Canada）
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Work Experience: Over 5 years of experience in after-sales service and maintenance of aerial work machinery.
- Posting language
- English
- Posted
Original job description
Job Responsibilities:
- Conduct online live and offline practical training for the target language, ensuring training plans are executed on schedule.
- Develop, translate, and proofread courseware for the target language.
- Evaluate training effectiveness, collect and analyze trainee feedback, and improve service training satisfaction.
- Establish and manage training sites.
- Compile fault cases and enhance fault case courseware.
- Gather training needs from clients in target countries and develop training schedules and program plans.
Qualifications:
- Work Experience: Over 5 years of experience in after-sales service and maintenance of aerial work machinery. Preference will be given to candidates with experience in product training for aerial work machinery.
- Language Skills: Proficiency in one of the following target languages (German, Spanish, French, Portuguese, Russian), with fluent oral expression and written communication skills. English proficiency should meet daily work requirements.
- Other Requirements: Ability to adapt to business travel and respond quickly to customer needs.
More about this job
Responsibilities
The Service Training Manager is responsible for conducting both online and offline training sessions for the target language and developing courseware. They will also evaluate training effectiveness and manage training sites.
Requirements
Candidates should have over 5 years of experience in after-sales service and maintenance of aerial work machinery, with a preference for those with product training experience. Proficiency in a target language and English is required, along with the ability to adapt to business travel.
Skills
- Training
- Courseware Development
- Language Proficiency
- Customer Service
- Feedback Analysis
- Aerial Work Machinery
- Fault Case Management
- Business Travel
- Adaptability
- Communication Skills
Visa sponsorship
Not detected in the job text
Categories
- Education
- Customer Service & Support
- Manufacturing
Keywords
- Service Training
- Aerial Work Machinery
- Training Effectiveness
- Courseware Development
- Client Needs Assessment
- Language Skills
- Feedback Analysis
- Business Travel
- Adaptability
- Communication Skills