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M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 4 mins ago
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Added 4 mins ago
Account Director
Zulu Alpha Kilo
Toronto, ON
Strong financial reporting, forecasting and BCR management
Added 4 mins ago
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…an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our…
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Zulu Alpha Kilo

Account Director

Toronto, ON, Canada

Compensation for this role ranges from $95,000 to $110,000 CAD, depending on experience. · Full-time

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Job details

Pay: Compensation for this role ranges from $95,000 to $110,000 CAD, depending on experience.
Job type: Full-time
Apply by: May 5, 2027
Experience: 8+ years of experience in advertising creative agency
Posting language: English
Posted: Nov 6, 2026

Original job description

We were founded on the belief that the world needs more creativity. It’s what drives all our decision-making. There is just so much ineffective, badly crafted work in the world that never gets noticed, has zero impact and is a waste of client budgets. We are here to change all that. When you truly embrace creativity as a competitive advantage, you will see it transform your world and your business. We’ve witnessed this over and over with our own clients. And, as a purpose-driven company, we also use our creativity to do good in the world by supporting causes we truly believe in.

With 200 staff in New York, Toronto, and Vancouver, Z.A.K. is a magnet for top global talent. Want to change your world as a marketer? Let’s fight sameness together.

This is an exciting opportunity to work on a financial services client based in Toronto, supporting a national service offering. You will have the opportunity to create bold and exciting work that makes a lasting impact.

Who We’re Looking For:

We’re in search of a talented Account Director join our client services team. If you thrive in delivering client service excellence in a creative agency environment, consider this opportunity below. More specifically, you will: 

Be the key senior day-to-day point of contact for client and internal team; must have a proven track record of building trusting, professional relationships internally, with clients, and partners
Maintain proactive communication with GAD and/or MD on account status
Manage and execute fully integrated campaigns with a balance between digital/interactive/social marketing focus and traditional above the line
Influence, drive, and sell integrated strategic initiatives
Impact the development of the highest quality of creative work by sharing knowledge of the client’s business/brand/category and demonstrating strong creative judgment
Cultivate strong relationships and partner effectively with all internal agency functions
Work with strategic and creative partners to helps devise short + long term strategies and opportunities for client with creative opportunities and revenue growth
Proactively lead annual planning processes, SOW, and resource allocations
Oversee account administration, strong fiscal acumen, driving process; troubleshoots day-to-day account issues with ease
Own the communication between agency, client and partner agencies (media, retail, digital, PR, etc.) to ensure seamless collaboration
Be responsible for direct reports, professional development, and performance reviews

What You Bring: 

8+ years of experience in advertising creative agency
Experience managing financial service accounts
Experience on 360 project management with bilingual execution
Strong financial reporting, forecasting and BCR management
An amazing relationship builder who is entrepreneurial in spirit – we want a champion of creative thinking who embraces a challenge
Ability to work under pressure and rally team to meet deadlines in a fast-paced creative environment – independently takes initiative with thorough follow-up ability
Extensive Digital and Broadcast Production experience is essential
Incredibly well organized, collaborative, receptive to change, laser focused on detail
From time to time, after hours work and overnight traveling to meetings, shoots and/or post sessions may be required

Compensation for this role ranges from $95,000 to $110,000 CAD, depending on experience.

Zulu Alpha Kilo is an equal opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. Zulu Alpha Kilo is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

This job posting relates to an existing vacancy. Zulu Alpha Kilo uses artificial intelligence systems in the recruitment process to screen, assess, or select applicants but all hiring decisions are made by humans. 

We appreciate your interest in joining Zulu Alpha Kilo. When applicable, please include a link to your portfolio with your application. Although all applications are reviewed, only those selected for interviews will be contacted. 

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More about this job

Responsibilities

Serve as the senior day-to-day contact for the client and internal teams, building trusted relationships and leading integrated campaigns across digital, social, and traditional channels. Guide strategic and creative development, manage planning, budgets, resources, and account operations, and oversee direct reports and collaboration with partner agencies.

Requirements

Requires 8 or more years of experience in a creative advertising agency, including experience managing financial services accounts and 360-degree projects with bilingual execution. Candidates should bring strong financial reporting and forecasting skills, extensive digital and broadcast production experience, excellent relationship-building and organizational abilities, and the capacity to lead teams under pressure.

Skills

Integrated Campaign Management
Digital Marketing
Social Media Marketing
Traditional Advertising
Strategic Planning
Creative Judgment
Annual Planning
Statement of Work Management
Resource Allocation
Financial Reporting
Forecasting
Budget Control and Reporting
Digital Production
Broadcast Production
Team Leadership

Visa sponsorship

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Keywords

Advertising Agency
Financial Services
Client Services
Integrated Campaigns
Digital Marketing
Interactive Marketing
Social Media Marketing
Above-The-Line Advertising
Creative Strategy
Brand Management
Annual Planning
Statements Of Work
Resource Allocation
Account Administration
Financial Reporting
Forecasting
Budget Control And Reporting
Digital Production
Broadcast Production
360-Degree Project Management
Bilingual Execution
Partner Agency Coordination
Team Leadership
Performance Reviews
Creative Development

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