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Zurich Canada

Bilingual Sr Auto Claims Specialist

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in handling intermediate to complex auto claims and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer experience and supporting effective claims cost management.

Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to colleagues, collaborating closely with underwriting and risk engineering, and contributing to continuous improvement in claims handling practices and customer service. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims
Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Job Qualifications - What You Bring To The Table

Required:

Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area

Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area

Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area

High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area

AND

Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets and products
Microsoft Office experience

Preferred:

Minimum of 3 years previous commercial auto claims handling experience
Commercial Insurance - AMF licence is required
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem solving skills
Professional designations such as CIP/FCIP (or progress toward) are considered a strong asset.
Fluency in both spoken and written French
Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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More about this job

Responsibilities

Manage intermediate-to-complex commercial auto claims from initial assessment through resolution, including coverage, liability, damages, reserves, negotiations, and settlement. Provide technical guidance to colleagues, coordinate with internal and external stakeholders, ensure compliance and customer service, and contribute to fraud detection and process improvement.

Requirements

Candidates need a qualifying combination of education and claims or insurance experience, along with required adjuster licenses and knowledge of insurance regulations, markets, products, and Microsoft Office. Preferred qualifications include at least three years of commercial auto claims experience, an AMF commercial insurance license, strong communication and analytical skills, progress toward CIP/FCIP designations, and fluency in written and spoken French and English.

Skills

Commercial Auto Claims Handling
Coverage Analysis
Liability Assessment
Damage Evaluation
Claims Reserving
Negotiation and Settlement
Claims Cost Management
Claims File Documentation
Fraud Detection
Regulatory Compliance
Customer Service
Technical Coaching and Mentorship
Analytical and Critical Thinking
Problem Solving
Microsoft Office
Bilingual Communication in French and English

Benefits

Health and Benefits Plan
Four Weeks of Vacation
Four Personal Days
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Auto Claims
Claims Management
Coverage Analysis
Liability Assessment
Damage Evaluation
Claims Reserves
Negotiation
Settlement
Claims Cost Management
Fraud Detection
Claims Compliance
Insurance Regulations
Commercial Insurance
AMF License
Adjuster License
CIP
FCIP
Microsoft Office
Underwriting
Risk Engineering
Independent Adjusters
Legal Counsel
Customer Service
Process Improvement
French
English

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