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Added 3 hours ago
UA
Senior Analyst
U3 Advisors
Cambridge, ON
- Full-time
The Senior Analyst will work across a diverse range of projects with senior staff and teams, providing support for project management, research, and analysis.
Added 6 hours ago
AG
Project Manager
Adelphi Group
Toronto, ON
- Full-time
2-5 years of project management experience in one or more of the following fields: operations, digital technology or web development firm, IT consulting firm or strategy consulting firm.
Added 8 hours ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
Strong ability to articulate complex strategic and technical concepts to diverse audiences, including senior executives, technical teams, and SHN program management.
Added 8 hours ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart
Mississauga, ON · Toronto, ON
- Full-time
We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program…
Added 8 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart
Calgary, AB
- Full-time
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Director, Specialty Retail Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 8 hours ago
SD
Director, Preventative Care- 18 months fixed term with Benefits
Shoppers Drug Mart
Toronto, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
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Senior Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Senior leadership experience in strategy, AI, digital transformation, technology, customer experience or large-scale business transformation.
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EL
Associate Director, Market Access & Reimbursement Strategy Speciality Portfolio
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
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Added 9 hours ago
A
Business Coordinator, Underwriting and Sales Support - 14 Month Term
ATB
Calgary, AB
- Full-time
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Added 9 hours ago
TU
Finance Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…This position will provide direction and expertise on budget management and financial processing for the VPFO. The portfolio provides university-wide services ranging from facilities…
Added 11 hours ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
We develop and deploy leading-edge technology in areas such as mobile and online banking, payments processing, technology infrastructure, cyber-security, risk and capital management and…
Added 11 hours ago
BO
Canada | Toronto | Global Technology Summer Analyst - Business Analyst | 2027
Bank of America
Toronto, ON
- Volunteer
We develop and deploy leading-edge technology in areas such as mobile and online banking, payments processing, technology infrastructure, cyber-security, risk and capital management and…
Added 11 hours ago
F
Senior Immigration Lawyer
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Toronto, ON · CA-Toronto
- Full-time
Support clients in immigration program management and compliance.
Added 12 hours ago
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Associate Director, Process Development
Replimune
Montreal, QC
- Full-time
Provide regular updates of Milton Park PD group activities to senior management.
Added 12 hours ago
UO
Finance Manager
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…This position will provide direction and expertise on budget management and financial processing for the VPFO. The portfolio provides university-wide services ranging from facilities…
Added 13 hours ago
P&
Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
Pratt & Whitney
Longueuil, QC
- Full-time
Added 14 hours ago
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Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
RTX
Longueuil, QC
- Full-time
Added 15 hours ago
OT
Senior Associate, Corporate Accounting (12 month contract)
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Senior Associate, Corporate Accounting will work closely with teams across Ontario Teachers’ to support month-end close and accounts payable activities, while building strong…
Added 15 hours ago
Campus Recruiter - Senior Associate
EY
Toronto, ON
Assist in the planning and execution of Campus Events & Conferences, for example, Office Visits, the Internship program, Women in Technology Consulting Conference, Partner for a Day…
Added 17 hours ago
M
Client Success Associate (Bilingual, French/English)
Maple
Toronto, ON
- Full-time
…their members - we're looking for a Bilingual Client Success Associate (French/English) to own the day-to-day success of a portfolio of channel…
Added 19 hours ago
AF
Business Coordinator, Underwriting and Sales Support - 14 Month Term
ATB Financial
Calgary, AB
- Full-time
As ATB’s next Business Coordinator, you are a part of the Underwriting & Sales Support Senior leadership team and will be responsible for providing specialized support primarily to the…
Added 20 hours ago
E
Capacity Engineer Senior Associate
Equinix
Toronto, ON
- Full-time
The Capacity Engineer Senior Associate resolves a variety of data management, design, and drawings for installations within a moderate scope.
Added 20 hours ago
MC
Financial Services Associate, Contact Centre (Full-Time, Hybrid)
Meridian Credit Union
St. Catharines, Ontario
- $60,000 to $64,000 CAD / year
- Full-time
As a senior member of the Contact Centre sales/leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the…
Added 21 hours ago
H
Senior Software Engineer - AI/ML
Hach
London, ON · Vancouver, BC · CAN - Vancouver - Aquatic Informatics ULC
- $120,000 to $145,000 CAD / year
- Full-time
…provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from…

Zurich Canada

Bilingual Sr Auto Claims Specialist

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in handling intermediate to complex auto claims and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer experience and supporting effective claims cost management.

Reporting to the Sr. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to colleagues, collaborating closely with underwriting and risk engineering, and contributing to continuous improvement in claims handling practices and customer service. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims
Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Job Qualifications - What You Bring To The Table

Required:

Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area

Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area

Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area

High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area

AND

Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets and products
Microsoft Office experience

Preferred:

Minimum of 3 years previous commercial auto claims handling experience
Commercial Insurance - AMF licence is required
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem solving skills
Professional designations such as CIP/FCIP (or progress toward) are considered a strong asset.
Candidates in Toronto or Calgary must be fluent with the French language and have a Commercial Insurance - AMF license
Fluency in both spoken and written French
Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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More about this job

Responsibilities

Manage intermediate to complex commercial auto claims from initial assessment through resolution, including coverage, liability, damages, reserves, negotiations, and compliance. Provide technical guidance to colleagues and collaborate with legal and service providers, underwriting, and risk engineering to deliver strong customer service and improve claims outcomes.

Requirements

Candidates need a qualifying combination of education or claims/insurance experience, with at least three years of experience under the listed pathways, and must obtain and maintain required adjuster licenses. Commercial auto claims experience, an AMF commercial insurance license, strong communication and analytical skills, and fluency in written and spoken French and English are specified as preferred qualifications or requirements for candidates in Toronto or Calgary.

Skills

Commercial Auto Claims Handling
Coverage Analysis
Liability Assessment
Damage Evaluation
Claims Reserving
Negotiation and Settlement
Claims Cost Management
Claims File Documentation
Legal Counsel and Vendor Oversight
Coaching and Mentorship
Underwriting Collaboration
Risk Engineering Collaboration
Fraud Detection
Process Improvement
Regulatory Compliance
Customer Service

Benefits

Health and Benefits Plan
Four Weeks of Vacation
Four Personal Days
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Auto Insurance
Claims Management
Claims Resolution
Coverage Analysis
Liability Assessment
Damage Evaluation
Claims Reserves
Settlement Negotiation
Claims Cost Management
Adjuster License
Zurich Claims Training Program
Zurich Certified Insurance Apprentice
CIP
FCIP
Microsoft Office
Insurance Regulations
Fraud Indicators
Risk Engineering
Underwriting
Independent Adjusters
Legal Counsel
Customer Experience
Claims Compliance
Process Improvement
French
English
Hybrid Work

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