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Zurich Canada

Office Experience - Reception (Kitchener)

Waterloo, ON, Canada

The salary range for this position is $43,000–$50,000. · Full-time

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Job details

Pay: The salary range for this position is $43,000–$50,000.
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

The Opportunity

At Zurich Canada, the experience we create for our people and visitors’ starts the moment they walk through our doors. We’re looking for a Office services professional with prior office or reception experience to join our Office Experience team in Kitchener.

In this highly visible role, you’ll be one of the first points of contact for employees, clients and visitors while helping create a welcoming, professional, and well-run workplace.

Reporting to the AVP, Office Experience Manager, you’ll support reception, switchboard, office services, meetings and events, mail, and day-to-day workplace operations.

This is a great opportunity to build your experience within a global organization, develop new skills and contribute to a collaborative team where your work has a visible impact.

This posting is for a new vacancy.

What you'll do:

Create a Great First Impression

Welcome employees, clients, and visitors and provide a warm, professional experience.
Switchboard support in both English and French.
Support employees with meeting spaces, building information and day-to-day workplace needs.
Maintain a professional, organized, and welcoming front-of-house environment.

Help Keep the Office Running Smoothly

Support the day-to-day readiness of common areas, meeting rooms, and shared office spaces.
Coordinate mail, courier, office supplies, and general workplace services.
Management of kitchens including: dishwashers, inventory management, maintenance and snacks.
Liaise with building management and service providers on facilities-related needs.
Maintain office information and administrative records using Microsoft Word and Excel.
Provide basic office-equipment support and escalate issues when required.

Support Meetings, Events and Administration

Prepare meeting rooms and support meetings, events, catering, and basic audiovisual needs.
Support workplace health and safety activities as required.
Take on additional Office Experience responsibilities as business needs evolve.

What you will bring - must haves:

1–3 years of previous reception, office services, or corporate office experience.
High school diploma or equivalent.
Strong customer-service and communication skills.
Professionalism, sound judgment, and the ability to work independently.
Strong organization and attention to detail.
Ability to manage multiple priorities in a busy office environment.
Working knowledge of Microsoft Word, Excel, and common workplace technology.
Ability to lift up to 40 lbs.

Compensation

At Zurich Canada, we are committed to pay equity and transparent compensation practices.

The salary range for this position is $43,000–$50,000. Compensation is determined based on factors including relevant skills and experience, the responsibilities of the role and internal equity.

Our Culture:

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

We value diverse perspectives and foster a collaborative environment where employees are empowered to make an impact. We offer a comprehensive rewards package designed to support employee well-being, growth, and success.

Comprehensive health and wellness benefits.
Minimum four weeks of vacation annually.
Four personal days each year to support personal, cultural, religious, or well-being needs.
Access to ongoing learning and development opportunities.
Opportunities to support and give back to our communities.
Recognition as one of Greater Toronto's Top Employers and recipient of Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

________________________________________

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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More about this job

Responsibilities

Welcome employees, clients, and visitors; support reception and switchboard services; and maintain a professional, organized front-of-house environment. Coordinate office services, mail, supplies, kitchens, facilities needs, meetings, events, and administrative records while helping keep shared spaces ready and operational.

Requirements

Requires 1–3 years of reception, office services, or corporate office experience and a high school diploma or equivalent. Candidates should have strong customer-service, communication, organizational, and prioritization skills; working knowledge of Microsoft Word, Excel, and workplace technology; and the ability to lift up to 40 pounds.

Skills

Reception
Customer Service
Communication
Switchboard Support
Office Services
Visitor Relations
Meeting And Event Support
Mail And Courier Coordination
Office Supply Management
Facilities Coordination
Microsoft Word
Microsoft Excel
Administrative Recordkeeping
Audiovisual Support
Organization
Multitasking

Benefits

Health And Wellness Benefits
Minimum Four Weeks Of Vacation
Four Personal Days Annually
Learning And Development Opportunities
Community Support Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Reception
Office Services
Customer Service
Switchboard
Visitor Experience
Meeting Rooms
Events
Catering
Audiovisual Support
Mail Coordination
Courier Services
Office Supplies
Kitchen Management
Inventory Management
Facilities Coordination
Building Management
Microsoft Word
Microsoft Excel
Administrative Records
Office Equipment
Workplace Health And Safety
Corporate Office
Insurance
Workplace Operations

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