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Zwilling J.A. Henckels Canada Ltd

Richmond (3) - Keyholder

Richmond, BC, Canada

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Job details

Experience: Minimum of 3 years retail experience with a foundational understanding of team leadership.
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Opportunity: Keyholder - Zwilling Canada

Are you ready to play a pivotal role in the success of our retail store? Join Zwilling Canada as a Keyholder and contribute to achieving our store objectives through exceptional customer service, merchandise presentation, and team leadership.

Company Overview:

Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks. We value craftsmanship, innovation, and superior service.

Key Responsibilities:

Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.
Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.
Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.
Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising.
Foster a cooperative team environment by respecting and collaborating with colleagues.
Adhere to ZWILLING's brand values and demonstrate supervisory competencies.
Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.
Assist store management in training and supervising part-time employees.
Process cash register transactions accurately and manage register floats efficiently.
Complete bank deposits accurately and maintain balanced records.
Follow retail policies related to inventory control, sales procedures, and more.
Perform daily store and fixture maintenance to ensure tidiness is maintained.
Enforce store standards in the absence of store manager or assistant manager.
Ensure building security through proper use of alarm systems and security devices.
Open and close the store in accordance with plaza hours of business.
Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.
Fulfill other duties as directed by store management.

Supporting Factory Direct Sales outside of the store environment

Qualifications:

Minimum of 3 years retail experience with a foundational understanding of team leadership.
Problem-solving abilities in situations involving various variables.
Exceptional verbal and written communication skills.
Strong customer service orientation.
Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.
Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.

What We Offer:

Competitive compensation with growth opportunities.
Comprehensive training and ongoing professional development.
Employee discounts on ZWILLING products.
Collaborative and dynamic work environment within a globally recognized brand.

If you are a motivated individual with a passion for exceptional customer service and team leadership, we encourage you to apply for the Keyholder position at Zwilling Canada. Contribute to our store's success and deliver outstanding service that matches the quality of our products.

Zwilling Canada is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.

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More about this job

Responsibilities

Deliver exceptional customer service and drive sales by advising customers on products, promotions, and selling techniques. Maintain store presentation and operations, handle cash and deposits, support and train part-time staff, and oversee store standards and security when management is absent.

Requirements

Requires at least three years of retail experience and a foundational understanding of team leadership, along with strong customer service, communication, and problem-solving abilities. Candidates must be available for varied shifts, including weekends, evenings, and statutory holidays, and be able to frequently lift up to 12 kg and occasionally up to 34 kg.

Skills

Customer Service
Retail Sales
Product Knowledge
Team Leadership
Staff Training
Merchandising
Inventory Control
Cash Handling
Bank Deposits
Problem-Solving
Verbal Communication
Written Communication
Store Operations
Security Procedures
Time Flexibility

Benefits

Employee Discounts
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Keyholder
Customer Service
Sales
ZWILLING Products
Kitchenware
Product Knowledge
Merchandising
Merchandise Processing
Replenishment
Promotions
Advertising
Team Leadership
Staff Training
Cash Register
Cash Handling
Bank Deposits
Inventory Control
Store Maintenance
Store Opening And Closing
Alarm Systems
Building Security
Competitor Pricing
Factory Direct Sales

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