Position Summary
The Store Leader is responsible for the overall leadership, performance, and operation of the store. This position is accountable for driving sales and profitability, ensuring regulatory compliance, developing and leading employees, managing inventory and expenses, and delivering exceptional guest experiences. The Store Leader fosters a culture of accountability, respect, inclusion, professionalism, and continuous development while maintaining a safe, secure, compliant, and customer-focused retail environment.
Key Responsibilities
Compliance Responsibilities
· Ensure full compliance with all applicable legislation, regulatory requirements, and Company policies and procedures.
· Maintain all store compliance records, documentation, binders, reports, and regulatory requirements within established timelines.
· Ensure compliance with age verification, responsible retailing, inventory controls, cash-handling, security, workplace safety, and loss prevention requirements.
· Oversee and hold employees accountable for compliance with Company policies, procedures, and operational standards.
· Investigate, document, and report compliance concerns, inventory discrepancies, security incidents, workplace injuries, and policy violations as required.
· Maintain all required certifications, training, and qualifications.
Leadership & People Development
- Create and maintain a work environment that reflects the Company's values of respect, inclusion, professionalism, accountability, and teamwork.
- Recruit, onboard, train, coach, develop, evaluate, and recognize team members.
- Support the training and development of employees at other locations as required.
- Conduct regular coaching conversations, performance reviews, and quarterly employee meetings to provide feedback, establish goals, and support development.
- Develop and maintain succession plans for key positions within the store.
- Lead by example by consistently modelling professional, respectful, ethical, and compliant behaviours while promoting accountability and adherence to Company standards.
Sales & Financial Performance
- Achieve or exceed sales, profitability, and operational performance targets.
- Develop and implement action plans when sales, labour, or financial targets are not achieved.
- Establish and monitor employee sales goals aligned with store objectives.
- Manage labour scheduling, operating expenses, and controllable costs in accordance with approved budgets.
- Review sales performance, business metrics, and operational reports to identify opportunities for improvement.
Inventory Management & Store Operations
- Oversee inventory ordering, receiving, transfers, counts, audits, reconciliations, and inventory accuracy.
- Ensure products are received, stored, secured, and tracked in accordance with regulatory and Company requirements.
- Utilize POS, inventory management, and reporting systems to support operational and financial decision-making.
- Ensure the store is clean, organized, properly maintained, and operating in accordance with Company standards.
- Coordinate maintenance needs and ensure issues are addressed in a timely manner.
- Execute and monitor loss prevention initiatives to protect Company assets.
Guest Experience, Merchandising & Community Engagement
- Establish and promote exceptional customer service standards throughout the store.
- Support ongoing employee education in customer service, cannabis knowledge, compliance, and safety.
- Ensure visual merchandising and promotional initiatives are executed to maximize product visibility, sales, and profitability.
- Address and resolve guest concerns in a professional and timely manner.
- Develop and support community engagement initiatives that build brand awareness and drive traffic to the store.
- Promote the 5Buds Cannabis brand through approved marketing and social media activities.
Attendance, Professionalism & Conduct
- Serve as the primary role model for the store by consistently demonstrating professionalism, integrity, sound judgment, accountability, and unwavering commitment to compliance. Through actions, communication, and leadership, foster a culture of respect, inclusion, safety, and operational excellence, ensuring employees understand and adhere to all Company policies, procedures, standards, and regulatory requirements.
- Maintain open availability to support the operational needs of the business.
- Report to work fit for duty and prepared to perform assigned responsibilities.
- Maintain regular attendance and demonstrate reliability and accountability.
- Adhere to Company dress code, grooming, and professional conduct standards.
- Foster a respectful, inclusive, ethical, and collaborative work environment.
Qualifications
Required
· Minimum age required by applicable legislation (19 years of age in Saskatchewan).
· Valid CannaSell certification.
· Clear criminal record.
· Demonstrated leadership and employee development experience.
· Strong customer service, communication, and interpersonal skills.
· Sound judgment, professionalism, discretion, and attention to detail.
· Ability to understand, apply, and enforce policies, procedures, and regulatory requirements.
· Strong organizational, planning, analytical, and time-management skills.
· Proficiency with Microsoft Office applications.
· Ability to work independently, solve problems proactively, and adapt to changing business and regulatory requirements.
