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328,184 jobs across our Canadian network. How we count
IVR Developer - Contact centre
K&K Global Talent Solutions INC.
110,000 to 130,000 CAD / year
Full-time
Must have: 10 yrs. in the contact Centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.)
IVR / Contact Centre Solution Architect
PeoplePilot
Full-time
Strong understanding of contact Centre and IVR architecture, including telephony, ACD, CTI, SIP, DTMF, speech IVR, call routing, queue management, call recording, agent desktop, and…
IVR / Contact Centre Solution Architect
J&M Group
Full-time
Design IVR flows, queues, routing profiles and Contact Lens.
Senior IVR Developer
Connex Telecommunications Inc.
We are seeking a Senior IVR Developer to join our Contact Centre and Customer Assistance team. This role will develop, enhance and support DTMF and conversational voice applications as part…
Unified Communications & Contact Centre Administrator
Aviva Canada
Full-time
We’re looking for a Unified Communications & Contact Centre Administrator with deep expertise in Five9, enterprise telephony, and cloud contact centre technologies. This role is responsible…
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Managing Director, Workforce Solutions, ATB Client Care Contact Centre
ATB
Full-time
…management) and serving as the senior business leader of the contact centre for the contact center’s technology platform (Genesys). You are sitting at the intersection of new AI…
Senior AI Engineer
Symbiotic Digital
Contract
and maintain integrations between AI platforms, contact centre
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IVR/Amazon Connect Specialist
Connex Telecommunications Inc.
The IVR / Amazon Connect Specialist is responsible for the design, configuration, implementation, testing, and ongoing support of Amazon Connect contact centre solutions. This role works…
Technical Delivery Manager
Rogers Communications
The Technical Delivery Manager, Contact Centre Technologies will lead the delivery of complex contact centre technology initiatives across Rogers, including IVR, IVA, voice routing, Genesys…
311 Supervisor
City of Mississauga
Reporting to the Manager, 311 Citizen Contact Centre, the Supervisor leads the day-to-day operations of a high-volume, multi-channel contact centre, ensuring service excellence, operational…
Solution Consultant - NAM
Omilia
Full-time
…organisations, positioning Omilia as the platform of choice for contact centre AI…
Solution Consultant, NAM
Omilia
Remote
…organisations, positioning Omilia as the platform of choice for contact centre AI…
Gestionnaire de programme / Program Manager
IQVIA
Full-time
Excellente maîtrise des technologies utilisées dans les centres de contact, notamment les systèmes de réponse vocale interactive (RVI/IVR), les outils de surveillance des appels et les…
Senior Five9 CCaaS Administrator
Aviva
We’re looking for a Sr Unified Communications & Contact Centre Administrator / Sr Five9 CCaaS Administrator with deep expertise in Five9, enterprise telephony, and cloud contact centre…
Senior Analyst – AI Models Risk and Governance
RBC
Full-time
Advice Centre & Branch Technology (ACBT) provides industry leading Contact Centre capabilities to our business partners, bringing the Omni-Channel client experience to life. This team…
Senior Analyst – AI Models Risk and Governance
Royal Bank of Canada
Full-time
Advice Centre & Branch Technology (ACBT) provides industry leading Contact Centre capabilities to our business partners, bringing the Omni-Channel client experience to life. This team…
Bilingual Test Analyst, AWS / Amazon Connect
Connex Telecommunications Inc.
We are looking for a Bilingual Test Analyst with strong hands-on experience in AWS and Amazon Connect to support the testing and quality assurance of cloud-based contact centre solutions.
Artificial Intelligence (AI) Architect
Symbiotic Digital
Contract
contact centre modernization initiatives within a public sector environment.
Senior Project Manager - Customer Experience (CX) Technology
Omilia
Full-time
…mid-market implementations of Omilia's conversational solutions for contact centers, including Omilia's Agentic AI Solutions. The role keeps large, multi-stakeholder deployments on track,…
Senior Project Manager - Customer Experience (CX) Technology
Omilia
Remote
…mid-market implementations of Omilia's conversational solutions for contact centers, including Omilia's Agentic AI Solutions. The role keeps large, multi-stakeholder deployments on track,…
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Power & Customer Care Specialist (1-Year Contract)
Util-Assist Inc.
Contract
3-5 years’ experience in a Contact Centre or customer service role handling both voice and digital communications.
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Power & Customer Care Specialist (1-Year Contract)
Util-Assist Inc.
Contract
3-5 years’ experience in a Contact Centre or customer service role handling both voice and digital communications.
Senior Software Engineer, AWS
Gore Mutual Insurance
The Senior Engineer, AWS is responsible for designing, developing, and maintaining Gore Mutual's Amazon Connect contact center platform and its supporting AWS services (Lambda, Lex,…
Superviseur principal, opérations RH / Senior Supervisor, HR Operations
RTX
Full-time
…d’automatisation et les améliorations des solutions libre-service et IVR visant à accroître la résolution au premier contact et à réduire le volume de…
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