About us
Accurate Technologies Ltd. is an Apple Authorized Reseller and Apple Authorized Service Provider. We deliver Apple sales and service under one roof, and we hold every repair and every client interaction to Apple's standards.
About the role
We are seeking an experienced Apple Technician to join our Ajax location. This is a dual-function role: technical service and retail sales are closely integrated, and the successful candidate will be equally effective at the repair bench and at the service counter. The position operates in a fast-paced, high-volume environment that demands speed, accuracy and sound judgment. This is not an entry-level position.
Minimum qualifications
- 2 to 3 years of experience in a customer-facing retail environment
- 2 to 3 years of hands-on experience with electronics, computer, mobile device or technical equipment repair and diagnostics
- Working knowledge of Point of Sale (POS) systems
- Advanced proficiency with macOS and iOS
- Excellent verbal and written communication skills
- Full availability for the schedule outlined below
Key responsibilities
- Support day-to-day store operations, including opening and closing procedures and front-of-house standards
- Diagnose and repair iPhone, iPad and Mac hardware in line with Apple service procedures, using genuine parts and approved tools
- Create, maintain and close service repair orders accurately, and keep clients informed at every stage
- Process sales, repair intake, payments and device returns through the POS system
- Identify client needs and recommend appropriate products, accessories and service options
- Manage the repair queue, parts inventory and device handling with precision and accountability
- Follow established standard operating procedures and contribute to their ongoing improvement
The ideal candidate
- Is client-focused, with the interpersonal skills to build trust and deliver an outstanding experience
- Performs well under pressure and manages multiple priorities efficiently
- Maintains a high level of attention to detail and accuracy
- Consistently exceeds expectations and takes ownership of their professional development
- Treats feedback and challenges as opportunities to grow and refine their performance
- Is dependable, punctual and able to work independently once trained
Preferred qualifications
- Apple certifications (ACiT, ACMT or Apple Certified iOS Technician)
- Previous experience with an Apple Authorized Service Provider, wireless carrier or electronics retailer
- Familiarity with GSX or comparable service management platforms
Schedule
- Monday to Thursday, 10:00 AM to 6:00 PM
- Saturday, 10:00 AM to 3:00 PM
- Fridays and Sundays off
- Closed on statutory holidays
Compensation and terms
- Starting wage of $21.00 per hour
- Wage increase after probation upon full Apple certification in both iOS and Mac
- Annual performance-based wage review
- Paid monthly by cheque, which can be deposited through your bank's mobile app or in branch
- Two weeks of paid vacation after one year of continuous employment
- Complimentary parking and employee product discounts
- Health benefits are not offered at this time
- Three-month probationary period with a performance review
Training and development
Comprehensive training is provided, and our standard operating procedures will be shared upon hire. This role offers valuable experience within the Apple ecosystem and a strong foundation for a long-term career in Apple service and retail.
How to apply
Please submit your resume along with brief responses to the following:
- Outline your retail and hardware repair experience, including employers, duration, and the devices or equipment you serviced.
- Describe a challenging client or repair situation and how you resolved it.
- What draws you to a career in the Apple ecosystem?
Applications without these responses will not be considered. Only shortlisted candidates will be contacted.
