Do you thrive in the public eye? Do you think you can own a stage and deal cards? Would you like to explore a career that combines your stage presence and in-person gaming? Becoming a Dealer-Tainer may be the right play!
We're looking for a dealer with a strong public presence, who's comfortable being the center of attention while ensuring customers are enjoying an amazing gaming experience. We're happy to train inexperienced dealers who are excellent public entertainers!
Job Overview:
Reporting to the Games Manager/Pit Supervisor/Pit Boss, the Table Games Dealer-Tainer functions within the regular Table Games environment and the dealer in the Pulse/electronic environment, both aspects are responsible for dealing games to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent and engaging customer service. When acting as the Dealer in the Pulse/electronic environment the Dealer-Tainer entertains and engages making Pulse an exciting place to play and be entertained. This role is critical to the success of our business and always maintains a professional manner.
Responsibilities and Duties: Dealer-Tainer
- Acts as an engaging dealer and host, maintaining an exciting, fun and lively gaming experience to players.
- Vigorously promotes marketing campaigns, department promotions, events, etc. while assigned Dealer-Tainer duty.
- Assesses and responds to players in Pulse/electronic environment to ensure players are engaged and entertained.
- Provides a more a player experience which focuses on entertainment gaming.
- Completes and maintains the Responsibilities and Duties of a Table Games Dealer.
- Ensures correct electronic opening, closing and games maintenance electronic activities are completed in Pulse Arena when commencing or ending shift.
- Other duties as assigned or directed.
Responsibilities and Duties: Table Games Dealer
- Welcomes guests to the table and deal games (card, dice, tile, etc.) as per AGLC Terms and Conditions.
- Responds to guest issues and escalate as required.
- Monitors chips and cash and ensures the integrity of the game.
- Observes problematic guest behaviours and reports to the Supervisor as required.
- Promotes and maintains the highest levels of integrity and customer service. Reports concerns to management reasonably immediately.
- Great team player who exemplifies outstanding guest service, to both internal and external guests.
- Develops, cultivates and maintains strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
- Ensures compliance with AGLC policies, as well as ACE Casino policies, procedures and requirements.
- Ensures compliance with licensing laws, health and safety and other statutory regulations.
- Ensures outstanding guest service by responding promptly to guest needs and requests for service.
- Other duties as assigned or directed.
Education and Experience:
- Minimum of high school education or suitable combination of education and experience.
- Minimum six (6) months of dealing experience required in one or more of the following (but not limited to) games is considered an asset, inexperienced dealers may be considered:
- Blackjack
- Baccarat
- Roulette
- Experienced public speaking and ease of engagement (one to one or group) required.
- Hospitality industry host, trade or industry show experience is considered an asset.
Skills and Abilities:
- Ability to speak fluent English is mandatory.
- Fluency in additional languages is an asset.
- Strong work ethic with ability to maintain professionalism and a high level of confidentiality.
- Ability to verbally engage individuals and pivot to games while maintaining entertaining environment.
- Knowledge of gaming controls.
- Demonstrated ability to maintain effective table control, in terms of game speed, observation/engagement and protecting the integrity of the game.
- Ability to maintain a minimum of 20 hands per hour.
- Improve current dealer skills and improve/expand dealing portfolio when opportunities are available.
- Recognition of signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, breach of AGLC requirements, etc.
- Excellent communication skills: verbal and written.
- Ability to quickly adapt conversation dependent on patron verbal and non-verbal feedback.
- Craft and execute entertainment-based games dealing while maintaining full games integrity.
- Excellent interpersonal skills, organized, with strong problem-solving skills.
- Experience dealing with VIP guests is considered an asset.
Job Requirements:
- Must be a minimum of 18 years of age.
- Ability to successfully pass a criminal background check.
- Current and valid AGLC registration gaming license, or ability to successfully become a registered gaming worker.
- AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.
- AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.
- Ready and willing to work a flexible schedule, including day, evenings, overnights, weekends, and holidays. The hours of work will be based on operational needs.
- Knowledge of AGLC Terms & Conditions and Operating Guidelines.
- Knowledge and ability to clearly explain operating house rules to guests and employees.
- Professional demeanor and ability to approach situations in a tactful manner.
- Ability to work calmly under pressure and treat others with respect regardless of their status or position- including advanced attention to detail.
- A passion for providing excellent service and full alignment with the organization’s vision.
- Strong willingness to actively engage guests, as well as needs and wants.
- Must have reliable transportation to and from work.
General Work Conditions and Physical & Mental Requirements:
- Stand/Sit: Must be able to remain in a stationary seated or standing position for most of the shift. Table rotations may not include seated roles and will require incumbent to stand throughout shift.
- Walk/Mobility: Must be able to physically move about inside the Casino in employee and public areas.
- Fine Motor Skills: Continuous tactile use of both hands and fingers to deal cards, pay chips, etc.
- Speaking/Hearing: Detect, determine, identify, observe, inspect, and assess. Frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
- Visual Acuity: At least 20/40 in either or both eyes with and without corrective lenses.
- Environment: Indoor, fast-paced high engagement customer pressure facing environment.
- Mental Acuity: Advanced attention to detail, high cognitive functionality and emotional management.
Company Values:
ACE Casinos’ core purpose is to provide both our employees and guests with positive memorable experiences. We achieve this through our culture by acting through the company core values of a winning:
Attitude
RARE
Culture
Energy
Can-Do
Positive Body Language
Ownership
Growth Mindset
Respectable
Accountable
Recognition
Excellence
Collaborate
Engage
Entertain
Inspire
