Customer Success Manager – Identity SaaS
Vancouver, British Columbia, Canada
Duration :6 + months
Key Skills:
- Customer Success Management
- Commercial / Contractual Acumen
- SaaS Product Experience
Responsibilities:
- Manage a portfolio of existing Identity SaaS customers and build strong relationships.
- Conduct Quarterly Business Reviews (QBRs) and understand customer needs.
- Drive customer retention and contract renewals.
- Identify and develop upsell, cross-sell, and revenue expansion opportunities.
- Partner with customers to resolve issues and ensure continued product adoption and satisfaction.
Ideal Profile: Customer Success Manager with experience managing B2B SaaS/Identity customers, renewals, contracts, and account growth.
