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Branch Manager - Ponoka
Acera Insurance Services Ltd.
Edmonton, AB · Fort McMurray, AB · Red Deer, AB · Sylvan Lake, AB · AB
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Acera Insurance Services Ltd.
Whitehorse, YT
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Client Advisor, Personal Insurance, Client Assist Team
Acera Insurance Services Ltd.
Calgary, AB · Fort McMurray, AB · Red Deer, AB

Acera Insurance Services Ltd.

Client Advisor, Personal Insurance

Whitehorse, YT, Canada

Apply by: Jun 27, 2027
Experience: 2+ years of related experience in insurance industry with strong working knowledge of personal insurance products would be an asset
Posting language: English
Posted: Aug 22, 2026

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Original job description

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
Empowered with a sense of accountability and autonomy to take ownership of their work.
Treated with respect and act with integrity by putting clients, colleagues, and community first.
Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success - which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, PERSONAL INSURANCE

The Client Advisor, Personal Insurance is dedicated to servicing the needs of our personal insurance clientele. In addition, they will successfully manage and grow a specific book of business. Other duties include, but are not limited to facilitating policy changes, claims reporting and advocacy, reviewing existing renewals, generating new business, file reviews, and cross-selling of our products and services.

LOCATION AND STATUS

Whitehorse, YT
Full-time, permanent

QUALIFICATIONS

Post-secondary degree/diploma/certificate in Business, Sales/Marketing, Risk Management or related discipline or an equivalent amount of relevant experience in a similar role
2+ years of related experience in insurance industry with strong working knowledge of personal insurance products would be an asset
Apply and work towards obtaining a Yukon Insurance Broker License is required

VALUES & COMPETENCIES

High degree of professionalism and integrity
Strong communication skills
Committed to excellence in customer service and builds strong relationships at all levels
Skilled user of the Microsoft Office Suite of products
Familiar with insurance customer relationship software
Demonstrated accountability and reliability in the quality and timeliness of work
Able to prioritize in a busy environment in order to meet tight deadlines
Flexible and adaptable with proven problem-solving skills
Works well within a team and independently
Critical thinker with attention to details

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

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More about this job

Responsibilities

The Client Advisor is responsible for servicing personal insurance clients and managing a specific book of business. Key duties include facilitating policy changes, claims advocacy, reviewing renewals, and generating new business through cross-selling.

Requirements

Candidates should have a post-secondary degree or diploma in Business, Sales, or Risk Management, or equivalent experience. A Yukon Insurance Broker License is required, and 2+ years of insurance industry experience is considered an asset.

Skills

Personal Insurance
Customer Service
Claims Reporting
Cross-selling
Microsoft Office Suite
CRM Software
Problem Solving
Critical Thinking
Relationship Building
Time Management

Benefits

Employee Ownership Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Insurance Broker License
Risk Management
Claims Reporting
Policy Changes
Cross-selling
CRM
Microsoft Office
Yukon Insurance
Employee Ownership

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