Do you have hands-on Amazon Vendor account experience?
Our client is looking for a detail-oriented Compliance Deductions Analyst to join our growing team. If you've managed Amazon deductions, chargebacks, shortages, shortages investigations, compliance claims, and dispute recoveries, we'd love to hear from you.
In this role, you'll investigate customer deductions, validate claims, identify root causes, and partner with internal teams to recover revenue and reduce future compliance charges. This is an excellent opportunity to join one of Canada's leading CPG distributors with a collaborative culture and strong employee retention.
What You'll Do
- Investigate and resolve customer deductions, chargebacks, compliance fines, and claims.
- Manage deductions related to Amazon Vendor Central and other retail customer accounts.
- Review shortages, delivery compliance claims, damages, pricing discrepancies, and order disputes.
- Analyze supporting documentation and determine claim validity.
- Prepare and submit dispute and recovery packages for invalid deductions.
- Partner with Supply Chain, Logistics, Customer Service, Sales, and Operations teams to identify root causes and implement corrective actions.
- Track deduction trends, financial impacts, and recovery performance.
- Recommend process improvements to reduce future chargebacks and compliance penalties.
- Maintain accurate investigation records and reporting.
What We're Looking For
- 3+ years of experience handling deductions, chargebacks, compliance programs, claims investigations, or accounts receivable deductions.
- Direct Amazon account experience is required
- Hands-on experience with Amazon deductions, shortage claims, compliance chargebacks, and dispute resolution.
- Strong analytical and investigative skills.
- Advanced Excel skills and reporting experience.
- Ability to identify root causes and drive process improvements.
- Strong communication skills and ability to work cross-functionally.
- Degree or diploma in Business, Finance, Accounting, Supply Chain, or a related field is preferred
