Job Description:
Core Accountabilities
1. Sales Leadership & Revenue Growth (Primary Focus)
- Own and deliver branch revenue, margin, and growth targets across Sarnia and Toronto.
- Lead new business development, key account growth, and lifecycle service sales (condition monitoring, reliability services, software, and consulting as applicable).
- Personally engage with strategic customers and high-value opportunities, supporting deal strategy, pricing, and closure.
- Ensure a robust and qualified sales pipeline, forecast accuracy, and conversion discipline.
- Work closely with the wider AVT/AES group to leverage cross-selling‑ and group opportunities.
- Set and manage pricing strategies that balance competitiveness with margin and profitability.
2. Profit & Loss (P&L) Responsibility
- Hold full P&L accountability for the Sarnia and Toronto branches, including:
- Revenue
- Gross margin
- Operating costs
- Resource utilization
- Overall profitability
- Manage branch budgets, cost control, and investment decisions.
- Review monthly financial performance, identify variances, and implement corrective actions.
- Ensure effective billing, revenue recognition, and working capital‑ management (WIP, invoicing, credit control support).
3. Team Leadership & People Management
- Lead, develop, and motivate multi‑disciplinary teams across sales, engineering, and technical services.
- Set clear performance objectives, KPIs, and accountability for all branch staff.
- Conduct regular reviews, coaching sessions, and performance management activities.
- Recruit, onboard, and retain high-quality talent aligned to AVT Reliability’s commercial and technical standards.
- Promote a commercial, customer-focused, and safety-first culture across both locations.
4. Scheduling, Resource & Capacity Management
- Overall responsibility for resource planning and scheduling across Sarnia and Toronto.
- Ensure engineers and technicians are effectively utilized and aligned to customer demand and project commitments.
- Balance short-term‑ reactive work with planned and recurring services.
- Work closely with customers and internal teams to manage priorities, lead times, and delivery expectations.
- Ensure workload planning supports margin delivery and avoids bottlenecks or under‑utilization.
5. Operational & Business Management
- Ensure consistent, high-quality service delivery across both branches.
- Oversee day-to‑day branch activities including:
- Service delivery coordination
- Facilities oversight
- Equipment and asset management
- Supplier and subcontractor control
- Ensure alignment between sales commitments and operational capability.
- Drive continuous improvement in processes, efficiency, and customer satisfaction.
6. Customer Relationship & Market Development
- Maintain strong relationships with key customers, acting as senior point of contact where required.
- Identify opportunities for long-term service agreements, recurring contracts, and strategic partnerships.
- Represent AVT Reliability in the local market, strengthening brand reputation and visibility.
- Monitor competitor activity, market trends, and customer needs to inform strategy.
7. Health, Safety, Quality & Compliance
- Ensure branches operate in full compliance with Health & Safety, ISO/Quality, and regulatory requirements.
- Promote a strong safety culture and ensure all work is conducted in accordance with AVT and customer standards.
- Ensure documentation, reporting, and audits are completed accurately and on time.
Key Performance Indicators (KPIs)
- Branch revenue growth and new business wins
- Gross margin and profitability
- Sales pipeline value and conversion rate
- Resource utilization and scheduling efficiency
- Customer satisfaction and retention
- Team performance, engagement, and development
Skills, Experience & Background
Essential
- Proven experience as a Branch Manager, Operations Manager, or Sales-led General Manager in a technical or industrial services environment.
- Strong background in B2B sales and customer relationship management.
- Demonstrated P&L ownership and commercial decision-making ability.
- Experience leading and managing multi‑disciplinary teams.
- Ability to balance hands-on‑ commercial activity with structured operational management.
- Strong communication, leadership, and decision-making skills
Desirable
- Experience in reliability engineering, condition monitoring, asset management, or industrial services.
- Exposure to regulated, safety-critical industrial environments.
- Experience managing multi‑site operations.
Role Characteristics
- Sales-biased leadership role with strong operational accountability
- Multi‑site responsibility (Sarnia & Toronto)
- High level of autonomy with clear accountability for results
- Travel between branch locations and key customers
AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.