Job Description
On behalf of our public-sector client, Affinity is seeking a Business Analyst. The successful candidate will help bring structure, clarity and momentum to fast-moving process and prototype work by translating stakeholder needs into practical designs and implementation-ready specifications.
Responsibilities
The Senior Business Analyst will work with stakeholders to:
- Capture current-state processes and identify pain points and improvement opportunities through process and data analysis.
- Develop practical, Lean-aligned future-state designs.
- Translate designs into clear requirements and detailed specifications for business, operational and technical teams.
- Support functional testing and coordinate user acceptance testing.
- Develop practical change and adoption materials, including knowledge articles, process guides and quick-reference materials.
- Help identify and prioritise opportunities for AI agents, automation, integrations and digital workflows that could reduce manual effort or improve service delivery.
Qualifications
Required:
- 5+ years of business analysis experience, including translating process designs into user stories, detailed specifications, acceptance criteria and implementation-ready documentation.
- Strong communication and documentation skills, including the ability to quickly elicit, validate and synthesise stakeholder input and communicate trade-offs and decisions.
- Experience facilitating discovery, process mapping, detailed requirements development and validation, and design discussions across business, operational and technical stakeholders.
- Lean Green Belt certification or equivalent applied experience identifying improvement opportunities and developing Lean-aligned future-state designs.
- Demonstrated ability to work quickly and iteratively in an ambiguous, rapid-prototyping environment.
- Strong understanding of how AI-enabled solutions, automation, integrations and low-code/no-code tools can improve workflows, including consideration of human review, exception handling and oversight.
Assets
- Experience supporting the design, testing and validation of agentic AI solutions, integrations, automation and human-in-the-loop workflows.
- Experience with ServiceNow, Power Platform, Microsoft 365, Copilot Studio, or similar enterprise platforms.
- Experience with Excel/Power Query, Power BI and other data-analysis tools.
- Familiarity with responsible AI, data privacy, security, risk, compliance and governance.
- Familiarity with SQL, Python, Jupyter Notebooks or other advanced data-analysis methods.
- Organizational Change Management certification or equivalent experience supporting adoption of new processes, workflows or digital solutions.
- Experience within higher education, the public sector or another complex enterprise environment.
Responsibilities and Initial Areas of Focus
The initial priority will be supporting the finalisation of a
complex software acquisition, renewal and licence purchase service, including related custom AI agents, automation and integrations. Future assignments may include additional process-improvement and digital-workflow opportunities.
Key Responsibilities Include
- Translating existing process designs into detailed specifications, data requirements, wireframe requirements, workflow details, business rules, decision logic, test scenarios and acceptance criteria for rapid prototyping and development within ServiceNow.
- Identifying and helping prioritise opportunities to simplify and redesign processes using Lean principles, including opportunities for AI agents, automation, integrations and digital workflows.
- Preparing documentation to support internal Privacy, Security and IT risk reviews of prioritised prototype architectures.
- Providing timely, fit-for-purpose requirements and specifications supporting iterative build-test-learn cycles.
- Supporting testing, validation, knowledge transfer, organisational change management and documentation for implemented designs and prototypes.
Affinity Earn
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 14083
