Airline Services International Inc. (ASI)
Location: Montreal, Quebec | Full-time, office-based
Airline Services International Inc. is an established cargo General Sales and Service Agent representing international airlines in Canada. We are seeking a commercially driven Regional Manager to lead our Quebec business, increase revenue and take ownership of the region’s profit and loss performance.
This is a hands-on leadership role combining sales development, financial accountability and staff management. Success will be measured by profitable revenue growth, disciplined pricing, customer retention and effective team performance.
Your responsibilities
Drive sales and profitable growth
- Develop and execute a regional sales plan with clear revenue, tonnage and gross profit targets.
- Personally visit freight forwarders and key accounts to win new business and expand existing relationships.
- Build a pipeline of opportunities by customer, airline, destination and commodity.
- Monitor quotations, follow up on opportunities and improve quote-to-booking conversion.
- Prioritize higher-margin business while making effective use of available airline capacity.
Own the regional P&L
- Take responsibility for regional revenue, gross profit, operating expenses and profitability.
- Grow revenue while maintaining a minimum gross profit margin of 12.5%, with a target of 13% or higher.
- Review booking profitability, pricing decisions and customer performance regularly.
- Identify underperforming accounts and routes, and implement corrective action promptly.
- Prepare budgets, forecasts and monthly performance reports, explaining variances and the actions required.
Lead and manage the team
- Provide daily, on-site leadership to sales, reservations and operations staff.
- Set clear responsibilities, service standards and individual performance expectations.
- Coach staff on commercial judgment, pricing accuracy, booking quality and customer communication.
- Manage staffing coverage, attendance, training and performance.
- Build close coordination between sales, pricing, operations and accounting so customer enquiries translate into profitable bookings.
Protect customer and airline relationships
- Ensure timely responses to quotations and booking requests, particularly urgent and high-value opportunities.
- Resolve service issues and coordinate with airlines and handling agents.
- Maintain accurate booking, pricing and shipment information.
- Support credit control and collections in coordination with accounting.
What you bring
- Demonstrated management experience in air cargo, an airline, a GSSA or freight forwarding.
- A proven record of growing sales and improving profitability.
- Experience owning a P&L, managing budgets and taking corrective action when results fall below expectations.
- Established relationships within the Quebec freight forwarding market.
- Strong understanding of air cargo pricing, revenue per kilogram, gross profit margins and capacity management.
- The ability to lead staff while remaining personally active in customer development.
- Strong analytical skills and proficiency with Excel and cargo management systems; AWERY experience is an asset.
- Professional fluency in French and English to serve Quebec customers and coordinate with international airline partners.
- Availability for regular customer visits and occasional travel.
What success looks like
You will build a clear plan for profitable growth, strengthen customer relationships, maintain disciplined margins and develop an accountable, responsive team. You should be comfortable explaining both the region’s financial results and the specific actions you are taking to improve them.
To apply: Submit your résumé and a brief cover letter outlining your experience in sales growth, P&L management and team leadership. Please include examples of measurable commercial results you have achieved.
