Aisthetikos Wellness & Medical Aesthetics is looking for a thoughtful, organized, and motivated Operations Clinic Manager to join our growing team in Marda Loop, Calgary.
Voted Top Medical Spa in Calgary 2026 and the biggest provider for biostimulators in Central/Southern Alberta we are known for exceptional patient care, clinical excellence, education, and a highly personalized patient experience.
This is an exciting opportunity for someone who enjoys creating structure, supporting people, improving systems, and helping a growing business operate at its best.
The Role
The Operations Clinic Manager plays a key role in the day-to-day operation of the clinic while helping strengthen the systems, processes, and team culture that support our continued growth.
You will work closely with clinic leadership, practitioners, administrative team members, vendors, and external partners to help ensure the clinic operates smoothly, communication remains strong, and both patients and team members feel well supported.
The ideal candidate is proactive, collaborative, highly organized, and comfortable balancing daily operational needs with longer-term projects and business priorities.
This role offers meaningful opportunity to grow alongside the clinic and contribute to the next stage of Aisthetikos.
Key Responsibilities Clinic Operations
- Coordinate the smooth day-to-day operation of the clinic
- Support staff scheduling, coverage, meetings, and operational priorities
- Maintain and improve clinic systems, workflows, checklists, and processes
- Identify opportunities to improve efficiency and patient experience
- Coordinate clinic projects, promotions, events, launches, and training days
- Support inventory management, ordering, vendor coordination, and supply organization
- Maintain compliance with industry regulations and support clinic safety and quality standards
- Help ensure clinic policies, procedures, and operational standards remain current and consistently implemented
Patient Experience
- Help maintain a consistently warm, polished, and professional patient experience
- Support the team with patient questions, concerns, and follow-up
- Ensure calls, emails, inquiries, and other communications are handled thoughtfully and in a timely manner
- Help identify opportunities to improve the patient journey
- Support service recovery and problem-solving when challenges arise
- Help ensure a consistently high standard of patient care across the clinic
Team Support & Leadership
- Act as a supportive operational resource for the clinic team
- Help onboard new team members and coordinate training
- Support clear communication around clinic policies, workflows, priorities, and expectations
- Help foster a collaborative, positive, and accountable team environment
- Coordinate team communication, meetings, and operational follow-up
- Assist leadership with performance tracking, KPIs, and operational reporting
- Support a workplace culture built around teamwork rather than competition
Business Development & Partnerships
- Help coordinate communication with vendors, partners, contractors, and industry representatives
- Build and maintain relationships with industry professionals and local businesses
- Identify potential partnership, sponsorship, and community collaboration opportunities
- Support clinic events, brand initiatives, and local outreach
- Assist with recruitment, interview coordination, onboarding, and employee documentation
- Work collaboratively with bookkeeping, payroll, marketing, medical leadership, and other external professionals as required
Who We’re Looking For
You may be a great fit if you:
- Are naturally organized and enjoy creating structure
- Communicate warmly, professionally, and clearly
- Enjoy working with people and supporting a collaborative team
- Are comfortable managing multiple priorities in a busy environment
- Like identifying ways to improve systems and make things run more smoothly
- Are dependable and follow through on commitments
- Are confident solving problems and know when to involve leadership
- Enjoy contributing ideas and helping move projects forward
- Value professionalism, discretion, attention to detail, and excellent service
- Are excited by the opportunity to grow with an established and quickly evolving business
We looking for someone who brings a combination of warmth, initiative, organization, leadership, and sound judgment.
Qualifications
- Previous experience in clinic management, medical office administration, operations, hospitality management, or a similar role preferred
- Medical aesthetics, healthcare, wellness, or luxury service experience is an asset
- Relevant post-secondary education in business, healthcare administration, human resources, management, or a related field is an asset
- Experience supporting or leading a team
- Strong written and verbal communication skills
- Excellent organizational and administrative skills
- Comfortable learning and managing clinic software and digital systems
- Experience with scheduling, POS, CRM, or practice-management software is an asset (Zenoti)
- Strong proficiency with Apple, Google Workspace and/or Microsoft Office
- Ability to handle confidential information professionally
We believe the right work environment makes a meaningful difference in both employee experience and patient care.
At Aisthetikos, you’ll find:
- A beautiful, modern clinic in the heart of Marda Loop
- An established and trusted brand with a loyal, growing patient community
- A collaborative and h skilled multidisciplinary team
- Strong operational and marketing support
- Modern practice-management software and systems designed to make the workday run smoothly
- Opportunities for mentorship and leadership development
- Support for advanced education, conferences, and ongoing professional development
- A workplace built around collaboration and teamwork
- Staff pricing on treatments and professional skincare
- The opportunity to play a meaningful role in the growth and development of an established medical aesthetics practice
Growth Opportunity
As Aisthetikos continues to grow, we see this role evolving alongside the clinic.
For the right person, there will be opportunities to take on greater responsibility in areas such as:
- Team leadership
- Operations strategy
- Project management
- Recruitment and onboarding
- Performance reporting and KPIs
- Training and professional development
- Partnerships and business development
- Patient experience initiatives
We are looking for someone who wants to build a long-term role within the organization and contribute meaningfully to where Aisthetikos goes next.
Position Details
Schedule: Monday to Friday
Work Location: In person - Marda Loop, Calgary
Compensation: $65,000–$90,000 annually, commensurate with relevant education, experience, and demonstrated leadership and operational skills
Staff-perks, performance-based compensation and opportunities for professional development may also be available.
How to Apply
To apply, please complete our application form through the Aisthetikos Careers page:
https://www.aisthetikos.ca/about-us/careers/
We review applications directly from our website and will contact shortlisted candidates regarding next steps.
IMPORTANT: Only applications submitted through our website application form will be considered.
