Original job description
Your Opportunity:
The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver extraordinary care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a member of the virtual monitoring team, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. The virtual attendant is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required. Delivering equipment to multiple units is also a responsibility of this role.
Description:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Classification: Administrative Support II Union: AUPE GSS Unit and Program: Telemonitoring Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.75 Posting End Date: 06-OCT-2026 Temporary Employee Class: Temporary Part Time Date Available: 19-OCT-2026 Temporary End Date: 28-FEB-2027 Hours per Shift: 9.75 Length of Shift in weeks: 4 Shifts per cycle: 12 Shift Pattern: Nights, Weekends Days Off: As Per Rotation Minimum Salary: $24.28 Maximum Salary: $29.51 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Prior experience as a virtual monitoring attendant. Experience monitoring multiple patients simultaneously. Prolonged sitting. Ability to continuously walk, pushing equipment for a minimum of two hours per shift. Must remain alert at all times while monitoring patient activity. Client-centered approach. Attention to detail. Basic computer knowledge and ability to continually use keyboard/mouse. Ability to operate a smartphone device. Ability to work with limited supervision. Teamwork/ability to work collaboratively. Ability to follow established protocols. Ability to read, write, speak, understand and provide verbal instructions in English. Ability to adapt/respond to changing priorities. To ensure your skills and qualifications are considered please attach a resume and cover letter with your application.
Preferred Qualifications:
Prior experience in a healthcare setting. Recent customer service experience.
More about this job
Responsibilities
Monitor multiple patients through live video feeds, identify behaviors that may compromise safety, communicate with patients and nursing staff, and activate alarms when immediate assistance is needed. Document observations and events in electronic health records, perform basic equipment checks and troubleshooting, and deliver equipment to hospital units.
Requirements
Completion of Grade 12 or equivalent and prior experience as a virtual monitoring attendant, including monitoring multiple patients simultaneously, are required. The role also requires sustained alertness, prolonged sitting, walking while pushing equipment, computer and smartphone use, attention to detail, teamwork, and the ability to follow protocols and communicate in English.
Skills
- Patient Monitoring
- Patient Safety
- Observation
- Clear Communication
- Electronic Health Records
- Attention To Detail
- Basic Computer Skills
- Keyboard And Mouse Use
- Smartphone Operation
- Equipment Safety Checks
- Equipment Troubleshooting
- Teamwork
- Protocol Compliance
- Adaptability
- Customer Service
- Working With Limited Supervision
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Security & Safety
- Customer Service & Support
Keywords
- Virtual Monitoring
- Patient Safety
- Live Video Feed
- Two-Way Audio
- Nursing Staff
- Electronic Health Record
- Patient Observation
- Alarm Activation
- Equipment Safety Checks
- Equipment Troubleshooting
- Equipment Delivery
- Multiple Patient Monitoring
- Healthcare
- Customer Service
- Teamwork
- Established Protocols
- Smartphone
- Keyboard And Mouse
- English Communication
