Original job description
Your Opportunity:
Working under the general supervision and guidance of the Supervisor, this position is responsible for providing telecommunication services within the facility and supporting emergency activations. The successful candidate will be required to: Answer all incoming calls in alignment with Cares Values. Accurately transfer calls to appropriate person or department. Utilize the overhead paging and alphanumerical messaging systems to disseminate emergent information. Monitor fire panels and respond to audible alarms. Answer emergency lines and announce Emergency Response Code activations as identified and in accordance with Provincial Regulations. Support updates to on-call schedules utilizing multiple applications like ROCA and MS Office Suite for both clinical and administrative services. Adhere to all applicable privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and perform all duties in accordance with Provincial policies, procedures, legislation, and regulations. Consistently follow Health Shared Services Information Privacy and Information Security policies. Demonstrate excellent communication skills, promoting and adhering to exemplary customer service practices in all interactions. Utilize strong critical thinking skills and adapt to changing priorities in a high-volume work environment. Perform other related duties as assigned. CARES Values– our values guide what we do as individuals and professionals every day. COMPASSION: We show kindness and empathy for all in our care, and for each other. ACCOUNTABILITY: We are honest, principled, and transparent. RESPECT: We treat others with respect and dignity. EXCELLENCE: We strive to give our best and be our best. SAFETY: We place safety and quality improvement at the center of all our decisions.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Switchboard Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.60 Posting End Date: 09-OCT-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 19-OCT-2026 Temporary End Date: 30-SEP-2027 Hours per Shift: 7.75 Length of Shift in weeks: 8 Shifts per cycle: 24 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
High School Diploma or recognized equivalent required. Medical Terminology - certificate required (testing completed prior to interview) Minimum typing speed of 40 wpm required (testing completed prior to interview) Intermediate computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months of recent experience in a switchboard, busy multiline telephone, call centre or equivalent required. Demonstrated proficiency in the English language, both written and oral required. Excellent communication skills, including the ability to manage difficult and/or traumatic situations effectively. Ability to function in a dynamic, high-pressure environment, and adapt to changing priorities and meet deadlines. Ability to work independently or alone with minimal supervision in isolated environments. Able to work all shifts as operationally required. Physical Requirements Frequent bending, reaching, and twisting above and below workstations. Bimanual dexterity required. Occasional lifting/pulling of 10–15 lbs. Prolonged exposure to computer screens. Must be able to use stairs (no elevator or ramp access to the department). Ability to walk long distances within the facility, including to alternate or emergency locations. This position is sedentary in nature and requires the ability to sit for extended periods of time. Ability to perform duties with accuracy in a loud environment.
Preferred Qualifications:
Recent experience in a hospital environment is preferred. Recent customer service experience preferred. MOA/Unit Clerk certification is preferred.
More about this job
Responsibilities
Handle incoming and emergency calls, route calls, use paging and messaging systems, monitor fire alarms, and announce emergency response codes. Maintain on-call schedules and follow privacy, security, and customer service standards while adapting to changing priorities.
Requirements
Requires a high school diploma or equivalent, a medical terminology certificate, typing speed of at least 40 words per minute, intermediate Microsoft Office skills, and at least six months of recent switchboard or similar experience. Candidates must communicate effectively in English, manage high-pressure situations, work independently, be available for all shifts, and meet the stated physical requirements.
Skills
- Telephone Switchboard Operation
- Call Routing
- Emergency Communications
- Overhead Paging
- Alphanumeric Messaging
- Fire Panel Monitoring
- On-Call Schedule Management
- Microsoft Office
- Medical Terminology
- Typing
- Customer Service
- Communication
- Critical Thinking
- Privacy Compliance
- Multitasking
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Security & Safety
Keywords
- Switchboard
- Multiline Telephone
- Call Centre
- Medical Terminology Certificate
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ROCA
- Overhead Paging
- Alphanumeric Messaging
- Fire Panels
- Emergency Response Codes
- On-Call Schedules
- Health Information Act
- Access to Information Act
- Protection of Privacy Act
- Information Privacy
- Information Security
- Customer Service
- English Communication
- Typing Speed
- Critical Thinking
- High-Pressure Environment
- Hospital Environment
- AUPE GSS
