Original job description
Your Opportunity:
Referral, Access, Advice, Placement, Information, Destination (RAAPID) provides health care providers with a single point of access to assist them in accessing expert advice and transport coordination when patients require transfer. The Admin Support IV at RAAPID must possess expertise that supports the facilitation of consultations and coordination of patient movement. The Admin Support IV at RAAPID is in regular contact with physicians, nurses, and allied health professionals. To succeed in this role, the incumbent must possess excellent customer service skills, must have excellent telephone etiquette, must have a firm grasp of multiple forms of information technology along with a sound working knowledge of medical terminology. This position provides administrative assistance to the RAAPID staff and clients of RAAPID through chart and records management, interdisciplinary communication, report writing, patient registration, and other duties as deemed appropriate by Manager/designate.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Emergency Health Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Referral, Access, Advice, Placement, Information, Destination North Primary Location: Seventh Street Plaza Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.60 Posting End Date: 01-OCT-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 11-OCT-2026 Temporary End Date: 01-JAN-2028 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 36 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Completion of post-secondary Unit Clerk/Medical Office Assistant education required. 3- 5 years' Experience in Emergency and/or Acute clinical setting as an administrative support (e.g., unit clerk, MOA) is required. Strong Medical Terminology knowledge is required. Exemplary word processing skills with the ability to type at 40-50 wpm. Trained in Connect Care. Applicants must have experience communicating regularly with physicians, nursing staff, and allied health professionals. This is not an entry level position.
Preferred Qualifications:
Unit Clerk experience in an Emergency Department, high-acuity, or acute care setting preferred. Experience managing high call volumes, multiple phone lines, and telephone-based administrative support preferred. Ability to work in a fast-paced team environment, multitask, prioritize competing demands, and remain organized under pressure. Knowledge of urgent, non-urgent, orthopedic consults/referrals, and multiple healthcare areas is an asset.
More about this job
Responsibilities
Provide administrative support to RAAPID staff and clients, including managing charts and records, communicating across disciplines, writing reports, and registering patients. Facilitate consultations and coordinate patient movement while communicating regularly with physicians, nurses, and allied health professionals.
Requirements
Requires post-secondary education in Unit Clerk or Medical Office Assistant studies, 3–5 years of administrative support experience in an emergency or acute clinical setting, strong medical terminology, Connect Care training, and typing proficiency of 40–50 words per minute. Applicants must have experience communicating with physicians, nursing staff, and allied health professionals; emergency department, high-acuity, acute care, and high-call-volume experience are preferred.
Skills
- Administrative Support
- Medical Terminology
- Customer Service
- Telephone Etiquette
- Word Processing
- Typing
- Connect Care
- Chart and Records Management
- Patient Registration
- Report Writing
- Interdisciplinary Communication
- Consultation Coordination
- Patient Transfer Coordination
- Multitasking
- Prioritization
- Organization Under Pressure
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- RAAPID
- Connect Care
- Unit Clerk
- Medical Office Assistant
- Medical Terminology
- Emergency Care
- Acute Care
- High-Acuity Care
- Patient Registration
- Chart Management
- Records Management
- Report Writing
- Consultation Coordination
- Patient Transfer Coordination
- Telephone Support
- High Call Volumes
- Multiple Phone Lines
- Word Processing
- Typing
- Interdisciplinary Communication
- Physicians
- Nursing Staff
- Allied Health Professionals
- Urgent Referrals
- Non-Urgent Referrals
- Orthopedic Consults
