Original job description
Your Opportunity:
ALA is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information Assisted Living Alberta. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. Continuing Care has an immediate opening for an Administrative Support IV. This role involves working with a diverse team of individuals using a variety of information systems such as Workforce Management (WFM) & Connect Care to complete complex and urgent staff scheduling tasks within short timelines in a busy office environment. The AS IV is responsible for communicating, collaborating and working cooperatively with Case Managers and contracted agencies to ensure support service requests are processed in a timely manner. The AS IV will respond to inquiries and contractors regarding referrals and support services. In addition, the ASIV will input data, maintain referral records and statistics, and run reports relative to service requests and authorizations, missed visits, wait times, client, coordinator and provider concerns. Duties include but are not limited to : data entry, collecting and organizing information for confidential reports, communicating with internal and external stakeholders, filing, photocopying, faxing, and assisting with other department processes, as required. The successful candidate will have the ability to establish priorities, proactively identify problems and issues of concern, and initiate problem resolutions. Roles and duties include: Sitting for extended periods. Listing office/medical supplies and equipment weighing up to 30 lbs. Using repetitive motions. Lifting, bending, reaching, and standing for prolonged periods
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Assisted Living Alberta Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Business Support and Quality - Staffing & Support Service Coordination Primary Location: Seventh Street Plaza Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 08-OCT-2026 Employee Class: Regular Full Time Date Available: 19-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Minimum of 1 year experience working with Workforce Management System. At the time of interview, you may be required to demonstrate your computer knowledge and proficiency by completing a hands-on assessment. You must demonstrate sufficient typing speed to meet workload demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Minimum of 3 years secretarial experience preferably in a health-related environment A combination of education and experience will be considered. Excellent oral and written communication skills. Must demonstrate excellent organizational and decision-making skills with the ability to work independently and prioritize effectively. Excellent time management skills Ability to take initiative and handle a variety of assignments with attention to detail. Excellent aptitude for interpersonal relations combined with an ability to interact with senior management and other team members in a professional and efficient manner. An excellent attendance record, reliability, and personal suitability must be demonstrated through your employment record or references. Physical demands of the job include Sitting for extended periods, listing office/medical supplies and equipment weighing up to 30 lbs., using repetitive motions, lifting, bending, reaching, and standing for prolonged periods.
Preferred Qualifications:
Preference may be given to candidates that have a finance or accounting designation. Familiarity with the Continuing Care program Familiarity with ALA policies and procedures. Familiarity with Connect Care and Homefirst. 2 to 3 years related health care experience in scheduling and coordinating. Minimum of 1 year experience applying terms and conditions of the various Collective Agreements.
More about this job
Responsibilities
Coordinate complex and urgent staff scheduling and support service requests with case managers and contracted agencies, responding to inquiries and helping ensure referrals are processed promptly. Enter data, maintain referral records and statistics, prepare reports, and provide general administrative support such as filing and document handling.
Requirements
Requires some post-secondary education, at least one year of Workforce Management System experience, and at least three years of secretarial experience, preferably in a health-related setting; equivalent combinations of education and experience may be considered. Candidates need strong communication, organization, decision-making, time-management, computer, and prioritization skills, with familiarity in health care scheduling and collective agreements preferred.
Skills
- Staff Scheduling
- Workforce Management Systems
- Connect Care
- Data Entry
- Referral Records Management
- Report Preparation
- Microsoft Office
- Visio
- Communication
- Stakeholder Collaboration
- Organization
- Decision-Making
- Time Management
- Prioritization
- Problem Resolution
- Confidential Records Handling
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Assisted Living
- Continuing Care
- Home Living
- Supportive Living
- Facility Living
- Transition Services
- Palliative Care
- Workforce Management System
- Connect Care
- Homefirst
- Staff Scheduling
- Support Service Coordination
- Referral Processing
- Service Authorizations
- Missed Visits
- Wait Times
- Data Entry
- Confidential Reports
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Visio
- Outlook
- Collective Agreements
- Health Care Administration
- Case Managers
- Contracted Agencies
