Original job description
Your Opportunity:
You are flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the Calgary Zone. The Scheduler will use the MySchedule (Infor WFM) scheduling application program and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler, your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave; anticipating staffing needs and informing managers of shifts that require further attention; entering data for payroll; providing scheduling reports; detailing records and compiling/providing statistical information. Your professionalism with others and skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support Calgary Zone. Staff work at the Staffing Service Centre between 05:15 AM to 23:45 PM with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Scheduling Shared Services (Calgary - South Float Pool) Primary Location: South Health Campus Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 13-NOV-2026 Employee Class: Casual/Relief Date Available: 01-JAN-2027 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Nights, Weekends, On Call Days Off: Other Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Minimum one year customer service experience. Successful completion of the AHS Provincial Staffing Services' new Scheduler training program in the past five years. Knowledge and operation of Microsoft Outlook, Word, and Excel.
Preferred Qualifications:
Current experience working in an AHS centralized WFM Staffing Service Center. One year scheduling experience within AHS Provincial Staffing Services. Call Center experience. Timekeeping/payroll experience. Current knowledge of the applicable collective agreements and pay codes.
More about this job
Responsibilities
Fill pre-booked and urgent staffing shifts, anticipate staffing needs, and alert managers to shifts requiring further attention. Enter payroll data, prepare scheduling reports and statistics, and provide customer service and support for staff training.
Requirements
Requires some post-secondary education, at least one year of customer service experience, completion of the AHS Provincial Staffing Services Scheduler training program within the past five years, and proficiency with Outlook, Word, and Excel. Preferred qualifications include current experience in an AHS centralized WFM Staffing Service Centre, AHS scheduling experience, call center or payroll experience, and knowledge of applicable collective agreements and pay codes.
Skills
- Staff Scheduling
- Customer Service
- Payroll Data Entry
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Attention To Detail
- Interpersonal Communication
- Time Management
- Scheduling Reports
- Statistical Reporting
- Collective Agreement Knowledge
- Prioritization
- Staff Training And Orientation
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Human Resources
- Customer Service & Support
- Finance & Accounting
Keywords
- MySchedule
- Infor WFM
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Staff Scheduling
- Payroll
- Timekeeping
- Customer Service
- AHS Provincial Staffing Services
- Centralized WFM Staffing Service Centre
- Collective Agreements
- Pay Codes
- Scheduling Reports
- Statistical Information
- Shift Coverage
- Staffing Service Centre
- Patient Care
- Administrative Support
- Training And Orientation
