Original job description
Your Opportunity:
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. Successful candidate's work site may change as needed. The Customer Support II can often represent an escalation point from the Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by managers or senior staff.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: Technology Client Support Services Primary Location: Cross Cancer Institute Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 06-OCT-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 26-OCT-2026 Temporary End Date: 28-MAY-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Provided
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Successful completion of Computer Science program from a recognized institution or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential as well as superior problem-solving and conflict resolution skills. Class 5 driver's license or non GDL. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field.
Preferred Qualifications:
As Required.
More about this job
Responsibilities
Provide advanced, primarily on-site technical support for computers, printers, peripherals, applications, and mobile devices used across Alberta Health Services. Investigate complex technical issues, escalate unresolved problems to senior staff or specialized teams, and participate in implementing solutions as assigned.
Requirements
Requires a certificate in computer support or equivalent, completion of a computer science program or related job experience, and three to five years of relevant desktop support experience. Candidates must have knowledge of PC software, Microsoft products, and Windows 10/11, along with strong customer service, communication, problem-solving, prioritization, and independent work skills; a Class 5 or non-GDL driver's license is also required.
Skills
- Deskside Technical Support
- Computer Hardware Troubleshooting
- Printer and Peripheral Support
- Desktop Application Support
- Windows 10/11
- Microsoft Office Suite
- PC Software
- IT Implementation and Maintenance
- Problem-Solving
- Conflict Resolution
- Customer Service
- Communication
- Time Management
- Multitasking
- Work Prioritization
- Escalation Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Healthcare
Keywords
- Alberta Health Services
- Health Care
- Information Technology
- Customer Support
- Deskside Support
- Computer Support
- Computer Science
- Desktop Equipment
- Printers
- Peripherals
- Mobile Devices
- Desktop Applications
- Microsoft Office Suite
- Windows 10
- Windows 11
- A+ Certification
- Technical Troubleshooting
- Implementation
- Operation
- Repair
- Maintenance
- Escalation
- Problem-Solving
- Conflict Resolution
- Quality Improvement
- Time Management
- Multitasking
- Customer Service
- Class 5 Driver's License
