Original job description
Your Opportunity:
The Kipnes Urology Centre (KUC) at the Kaye Edmonton Clinic is seeking an experienced & collaborative Clinic Manager to provide operational leadership within one of Alberta's largest academic ambulatory urology programs. KUC provides comprehensive adult urologic care, including consultation, diagnostics, procedural interventions, longitudinal disease management, & post-operative follow-up. Services span multiple specialty areas including urologic oncology, prostate cancer diagnosis & surveillance, benign prostatic disease, lower urinary tract dysfunction, functional & reconstructive urology, endourology, transplant-related urologic care, & ambulatory procedures. Reporting to the Patient Care Manager, the Clinic Manager oversees day-to-day operations across clinic, referral & triage, surgical booking, administrative, nursing, & physician practice support functions. The role supports a high-volume specialty program receiving more than 22,000 referrals annually & works closely with physicians, nursing teams, oncology partners, diagnostic imaging, research programs, & provincial referral networks. This is a fast-paced leadership position requiring strong operational skills, sound judgment, & the ability to manage complex workflows in a dynamic healthcare environment. The Clinic Manager leads initiatives focused on patient access, referral optimization, waitlist management, workflow redesign, quality improvement, & service planning. As part of an academic health sciences environment, the role supports the integration of clinical care, education, research, innovation, & continuous improvement initiatives. This opportunity is ideal for a leader who enjoys building strong relationships, improving patient care processes & driving operational excellence in a complex ambulatory setting.
Description:
Reporting to the Patient Care Manager, the Clinic Manager provides operational leadership for the Kipnes Urology Centre at the Kaye Edmonton Clinic, one of Alberta’s largest academic ambulatory urology programs. Working with physicians/clinical teams/operational leaders, the role supports efficient, patient-centred care across specialty urology services. The role oversees administrative services/referral & triage/surgical booking/physician practice support & clinical support functions. The role leads an interdisciplinary team and is accountable for workforce planning/recruitment/performance management/attendance support/staff development/the application of collective agreements & organizational policies. Key accountabilities include patient access/referral pathways/waitlist management/workflow optimization/service planning/quality improvement/performance monitoring. The role collaborates with ambulatory care, oncology, diagnostic imaging, surgical services, informatics, research teams, & provincial stakeholders to support coordinated & timely care. Within an academic health sciences environment, the role contributes to clinical care, education, research, innovation, & continuous quality improvement. The role advances operational & strategic priorities through change management, stakeholder engagement, & data-informed decision-making. The successful candidate will be an experienced, collaborative leader with strong communication, organizational, relationship-building, & problem-solving skills. They will be comfortable managing competing priorities, navigating complex operational issues, & leading change in a fast-paced healthcare environment. As a member of the leadership team, the Clinic Manager helps improve access, team performance, innovation, & the patient & family experience.
Classification: Manager Union: Exempt Unit and Program: Kipnes Urology Centre Ambulatory Care Primary Location: Edmonton Clinic Location Details: As Per Location Negotiable Location: Within Edmonton Zone Temporary Employee Class: Temp F/T Benefits FTE: 1.00 Posting End Date: 23-SEP-2026 Date Available: 03-OCT-2026 Temporary End Date: 31-JAN-2028 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $41.16 Maximum Salary: $70.58 Vehicle Requirement: Not Applicable
Required Qualifications:
Bachelor's degree in Health Administration, Business Administration, Health Sciences, Nursing, Leadership, Management, Quality Improvement, or a related field. Equivalencies of education, training, and experience may be considered. Minimum three to five years of progressively responsible leadership, management, or supervisory experience in healthcare or another complex service environment. Demonstrated experience in: Human resource management, including recruitment, attendance support, performance management, and employee development. Application of collective agreements and workplace policies. Leading teams and managing complex operational processes. Use of data and performance indicators to support quality, safety, access, and operational decision-making. Strong working knowledge of Connect Care, Netcare, and Microsoft Office applications. Current BCLS-HCP certification, or ability to obtain prior to commencement. Ability to sit, stand, and walk for extended periods of time.
Additional Required Qualifications:
Progressively responsible experience in ambulatory care, specialty services, surgical programs, oncology, or other complex multidisciplinary healthcare environments. Demonstrated experience supporting referral and triage processes, physician practice support, patient access initiatives, and waitlist management. Experience leading or supporting quality improvement, process improvement, project implementation, workflow redesign, change management, or service improvement initiatives. Strong critical thinking, problem-solving, organizational, communication, conflict resolution, and facilitation skills. Proven ability to manage multiple competing priorities while maintaining service quality, accountability, and psychological safety. Demonstrated ability to build effective working relationships with physicians, frontline staff, operational leaders, administrative teams, and multidisciplinary stakeholders. Experience using clinical, quality, referral, and operational data to support planning, performance monitoring, and decision-making. Demonstrated ability to support operational planning, pathway development, implementation of practice changes, and sustainable improvements in patient care delivery. Lean, Prosci, project management, implementation science, research, RMS, e-People, scheduling systems, and advanced Connect Care experience is an asset.
Preferred Qualifications:
Master's degree in Health Administration, Business Administration, Leadership, Nursing, Quality Improvement, or a related field. Experience in ambulatory specialty care, urology, oncology, surgical services, or academic medicine. Experience working with oncology partners, including the Cross Cancer Institute.
