Billing Clerk (PWU)
(Casual 12 month contract)
#2026-177
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Location:
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Hamilton (John), Hybrid
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Department:
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Billing
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Number of Vacancies:
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1
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Hours per Week:
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35
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Start Rate:
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$ 31.45 /hr
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Rate After Probationary Period:
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$ 34.59 /hr
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Please note that this posting may be removed prior to the closing date if a high number of qualified applications are received.
Energize a brighter future, energize your future!
As the largest municipally owned electric utility in Canada, we’re helping shape the future of energy by modernizing our electricity grid, advancing innovative energy solutions, supporting electrification and building more sustainable communities. We believe our people are at the heart of that future. We’re committed to building a workforce that reflects the diverse communities we serve and fostering an equitable and inclusive workplace where everyone feels they belong. We value the different experiences, perspectives and ideas our people bring and encourage applications from members of equity-deserving groups and individuals from all backgrounds. Together, we’re energizing a brighter future where collaboration thrives; innovation is celebrated, and everyone can learn, evolve, and make a meaningful difference.
Position Purpose:
The Billing Clerk is accountable for the accurate and timely invoicing of customer accounts for electric and water services.
Key Responsibilities/Accountabilities
- Responsible for the reading and validation of electric and water meter reads including field activities, meter read scheduling, processing customer reads, resolving customer access issues, updating of account and billing information, and performing validation and variance activities.
- Performs tasks related to the accurate and timely billing of electric and water accounts including billing, analyzing billing exceptions, retailer transactions, and assessment and resolution of errors and exceptions.
- Calculates and applies amendments and adjustments related to billing, communicate amendments to customers and refer escalations to Senior Billing Clerk.
- Acts as the first point of contact for water account management and inquiries from municipalities.
- Responds to customer billing inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
- Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services.
- Understanding of Privacy Legislation, and its application within the department.
- Familiarity with Ontario Energy Board compliance requirements and regulation.
- Assist with Measurement Canada requests buy providing meter and billing data.
- Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures.
- The incumbent may be asked to perform other related duties which may be assigned from time to time.
Qualifications, Knowledge, Skills and Competencies
Education & Specialized Knowledge
- Minimum of High School Education required.
- College diploma or University Degree in business or other related field and/or equivalent experience is an asset.
- Familiarity with regulations and by-laws governing water and electricity.
Experience
- Minimum one (1) year related experience.
- Experience in dealing with difficult customers, situations, and moderately/complex problems.
- Experience in a customer service or billing role is an asset.
Skills/Abilities/Competencies
- Demonstrated MS Office experience with a solid understanding of Excel.
- Ability to make quick and accurate decisions with minimal supervision that support the company procedures.
- Demonstrated Customer Service skills, working both with internal and external stakeholders.
- Proven keyboarding competency and accuracy is required.
- Excellent verbal and written communication skills.
- Must be able to work from other locations as required as per guidelines within the Collective Agreement.
- Ability to multi-task in a fast-paced environment.
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Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:
Safety: Stay aware, prevent risks and protect each other.
Respect: Value everyone, act honestly and foster inclusion.
Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.
Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.
Innovation: Drive growth by embracing change, creativity and continuous improvement.
Here’s why Alectra might be your ideal workplace:
- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
- Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
- As a casual employee you will be entitled to casual benefits and retirement trust through Power Workers Union.
At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.
Ready to Apply?
If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.*
Note: To be considered as an internal candidate you MUST use your Alectra email address when applying to jobs. This will link your application to your Dayforce Profile.
At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation for a disability during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.
Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.
Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.
Use of Artificial Intelligence (AI) in Recruitment
At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.