Are you a Registered Social Worker driven to make a meaningful difference in the lives of vulnerable individuals? Do you believe in meeting people where they’re at and walking alongside them in their wellness journey? Do you thrive in a collaborative environment where you can advocate for clients and connect them with essential services? If this sounds like you, we’d love to hear from you!
Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.
The Alex Community Health Clinic provides team-based primary health care and integrated social supports for individuals and families of all ages experiencing barriers to accessing traditional services, with a focus on comprehensive wraparound care that addresses medical, mental health, and social needs.
Reporting to the Program Manager and working collaboratively with the broader team of professionals at The Alex, the Social Worker is responsible for using a variety of approaches to support Alex clients to develop a goal/care plan to help clients address identified needs, achieve goals, improve outcomes, and move forward with their lives as quickly as is reasonable.
This is a permanent, full-time position.
What You Will Do
- In collaboration with clients, develop a service plan that is strength based, client centered, and trauma informed.
- Arrange, coordinate, and advocate for delivery and access to a range of programs and services designed to meet client needs and goals.
- Monitor client progress towards their personal goals, and improved outcomes and quality of life.
- Connect, accompany and provide clients to appropriate services and resources in the community, at home, or at The Alex, as required.
- Coordinate service providers, ensuring a smooth delivery of service.
- Complete, collect, and assist with data collection and entry as directed.
- Ensure timely communication with all service agencies providing service to our clients.
- Provide crisis support and solution-focused brief counselling and motivational interviewing.
- Maintain client confidentiality and clear boundaries.
- Represent the program and the agency in the community in a professional manner.
- Work collaboratively with all team members to provide excellent service and achieve program outcomes.
- Facilitate and/or support group programs and drop-in services as directed.
- Perform additional duties as assigned.
What You Bring
- Diploma or Undergraduate degree in Social Work is required.
- Active registration with the Alberta College of Social Workers is required.
- Experience working with vulnerable clients.
- Commitment to data collection.
- Strong crisis management and communication skills with the ability to engage clients.
- Strong advocacy skills.
- Ability to confidently and comfortably administer questionnaires that include sensitive questions and maintaining boundaries while doing so.
- Ability to receive direction and collaborate with others to achieve agreed upon goals.
- Ability to work in a changing, sometimes demanding work environment.
- Skills in assessment, support and intervention, consultation, crisis counselling and advocacy.
- Ability to take initiative and work independently as well as with a team.
- Training in any of the following is considered an asset: Applied Suicide Intervention Training, Mental Health First Aid, Nonviolent Crisis Intervention, and Motivational Interviewing.
- A good understanding of Indigenous issues including strong cultural knowledge and ceremonial experience is an asset.
- The ability to collaborate and network within the urban Indigenous community including working effectively with Elders and following traditional protocols.
- Proficiency in an Indigenous language is considered an asset.
- First Aid (Standard or Emergency) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
Work Hours and Conditions
- Location: The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
- FTE: 1.0 (37.5 hours/week)
- Standard hours: 8:30 am – 4:30 pm, Monday to Friday.
This role works in a clinical and community health environment, supporting vulnerable community members as part of a multidisciplinary team. The position requires sound clinical judgment, critical thinking, emotional resilience, and the ability to manage competing priorities while maintaining confidentiality and professional standards. Regular interaction with clients, colleagues, and community partners requires strong communication, collaboration, and relationship-building skills grounded in respectful, culturally responsive, and trauma-informed practice. The role involves periods of sitting, standing, and walking, occasional lifting up to 25 lbs., and potential exposure to emotionally charged situations, noise, pests, second-hand smoke, body odour, bodily fluids, and substances or related paraphernalia.
What You Will Get
- Purpose-driven work that makes a tangible difference in people’s lives and helps redefine what healthcare can look like in Canada.
- Not-for-profit market-aligned salary reflective of experience.
- Excellent benefits package that supports health, wellness, and work/life balance.
- A supportive, inclusive team that values creativity and collaboration.
- Mentorship and guidance.
- A workplace that values learning, belonging, and balance.
How to Apply
If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Careers at The Alex | The Alex.
This position will remain open until a suitable candidate is selected. We thank all applicants for their interest; however, only those chosen for a phone screening or interview will be contacted. The Alex is committed to an inclusive and accessible recruitment process and will make every reasonable effort to accommodate candidates throughout all stages of hiring. If you require an accommodation, please contact us at jobs@thealex.ca.
The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.
For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca.
At The Alex, we place a high value on strong, ethical, and professional relationships between clients and primary care providers. Clear boundaries are essential to ensuring safe, respectful, and effective care. To protect clients, medical professionals and staff, employees and contractors of The Alex are not permitted to access internal physicians, nurses, mental health clinicians, or other allied health professional services during their employment.
We recognize that some applicants may have had, or may currently have, meaningful care relationships with The Alex at the time of applying. If you are currently a client and wish to continue in our recruitment process, you are asked to disclose your service provider relationship. Should you be hired, you will be required to transition your care to an external provider within your first 90 days of employment and maintain this external care relationship for the duration of your employment. Reasonable extensions of the 90-day deadline may be considered where absolutely necessary and in the sole discretion of The Alex.
This approach helps us maintain clear boundaries, uphold professional standards, and protect our workers’ rights to privacy and confidentiality.
Monday to Friday - 8:30 am to 4:30 pm
