JOB SUMMARY
As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources. The Manager will schedule the installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products.
JOB RESPONSIBILITIES
But not limited to…
- Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans
- Provides management and oversight of a team of internal installers and will engage the services of external contractors to facilitate the installation of electronic access control, doors and hardware and specialties products.
- Works directly with the sales staff and project coordinators to facilitate the installation of the products sold on a project.
- Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc., as it pertains to access control
- Interacts with customers via email, telephone and in person in a calm and professional manner at all times.
- Provides quick, courteous, and professional services to all internal and external customers
- Complies with all reasonable requests of customers or provides alternatives to rectify customer issues or complaints.
- Creates work orders and schedules installation crews to meet the construction schedules and timelines of the project.
- Responsible for analyzing and interpreting electrical blueprints.
- Performs employee evaluations prior to probationary completion date and annually thereafter.
- Informs the Branch Manager of progress against established goals and objectives and any personnel issues.
- Follows and enforces all safety rules on and off site.
- Coordinates with installers, hardware consultants, contractors and end-users.
- Build strong relationships with sub trades, contractors and site supervisors.
- Orders and coordinates equipment
KNOWLEDGE, SKILLS, AND ABILITIES
- Combined office and field work
- Listen carefully to others on the telephone.
- Lifting of supplies and materials up to 50 lbs.
- Moderate lighting and temperature
- May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
- Frequent site visits
EDUCATION AND EXPERIENCE REQUIRED
- Minimum 5 years supervisory/management experience a requirement.
- Minimum 7-10 years experience in the commercial construction industry
- Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware
- EHC designation an asset
- Access control security software experience an asset
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Combined office and field work
- Listen carefully to others on the telephone.
- Lifting of supplies and materials up to 50 lbs.
- Moderate lighting and temperature
- May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
- Frequent site visits
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