Import & Export Operations Operator
Location: Saint Laurent, Montreal
Employment Type: Full-Time, Permanent
Salary: Competitive, based on experience
About the Role
We are looking for an organised and motivated Import & Export Operations Operator to join our growing freight forwarding team in Canada.
The successful candidate will be responsible for coordinating international air and ocean freight shipments, managing import and export documentation, liaising with overseas agents, carriers, customs brokers and customers, and ensuring shipments move efficiently from origin to destination.
Key Responsibilities
· Manage day-to-day import and export shipments (air and ocean freight).
· Coordinate bookings with airlines, shipping lines and overseas agents.
· Prepare and check shipping documentation, including bills of lading, air waybills, commercial invoices and packing lists.
· Coordinate customs clearance with customs brokers and ensure compliance with CBSA requirements.
· Arrange cargo collections, deliveries and transportation.
· Track shipments and proactively update customers.
· Obtain freight quotations and negotiate competitive rates with suppliers.
· Handle customer enquiries and resolve operational issues.
· Review supplier invoices, prepare customer billing and maintain shipment files.
· Ensure all shipments are processed accurately and within required deadlines.
Requirements
· Previous experience in freight forwarding, import/export or logistics.
· Knowledge of air and ocean freight operations.
· Understanding of Canadian customs procedures and shipping documentation.
· Knowledge of Incoterms 2020.
· Strong communication, organisation and problem-solving skills.
· Good IT skills, including Microsoft Office and Excel.
· Experience with CargoWise or similar freight software is an advantage.
Salary & Employee Benefits
We offer a competitive employment package, which may include:
Competitive annual salary.
Extended medical and health insurance.
· Dental and vision coverage.
· Life and disability insurance.
· Employer RRSP contributions or matching scheme.
· Paid annual vacation and statutory holidays.
· Paid sick leave and personal days, where offered.
· Employee Assistance Programme (EAP).
· Performance-related bonuses, where applicable.
· Professional training and career development.
· Flexible or hybrid working arrangements, where applicable.
· Opportunities for career progression within the company.
Working Hours
Monday to Friday, standard business hours, with occasional flexibility required to accommodate international shipments and time zones.
