Location: Toronto, ON, Hybrid, three days onsite and two days remote
Language: Strong written and spoken English communication skills
About the Opportunity
Altis Recruitment is partnering with a leading Canadian organization to recruit a Director, Member Engagement. This strategic leadership opportunity will shape how a large and diverse member base connects with the organization, with a focus on strengthening loyalty, participation, retention, and long-term value.
Youâll work closely with senior leaders and teams across Marketing, Analytics, Digital, Data Science, and Technology to turn customer insights into meaningful experiences. This is an opportunity for a collaborative, data-driven leader to influence enterprise strategy while leading a high-performing team and delivering measurable business impact.
What’s in it for You
Youâll step into a highly visible leadership role where your ideas, expertise, and perspective can influence the customer experience at an enterprise level. Youâll join a collaborative environment that values innovation, thoughtful decision-making, cross-functional partnership, and continuous improvement.
Your Responsibilities
- You’ll develop and evolve enterprise-wide engagement strategies that strengthen loyalty, retention, participation, and growth.
- You’ll lead lifecycle marketing, personalization, audience strategy, and customer journey initiatives.
- You’ll translate business priorities and customer insights into integrated campaigns, offers, and experiences.
- You’ll partner with Analytics and Data Science teams to establish testing, measurement, and optimization frameworks.
- You’ll use customer data, market trends, and behavioural insights to identify opportunities that increase engagement and long-term value.
- You’ll lead, coach, and develop a high-performing team while building strong organizational capabilities.
- You’ll influence senior stakeholders and create alignment across Marketing, Digital, Technology, Analytics, and other business functions.
Skills and Qualifications
- 10+ years of progressive experience in customer engagement, loyalty, CRM, lifecycle marketing, customer experience, growth marketing, or a related discipline.
- Experience in loyalty, financial services, banking, retail, or a membership-based environment is a strong asset.
- Proven success developing enterprise strategies that improve engagement, retention, growth, and customer experience.
- Strong people leadership skills with experience developing collaborative, accountable, high-performing teams.
- Excellent business and analytical acumen, with the ability to translate data and insights into clear strategies and measurable outcomes.
- Strong executive communication, stakeholder management, and influencing skills.
- Bachelor’s degree in Business, Marketing, Commerce, Communications, or a related field. An MBA or equivalent advanced education is an asset.
Note from the Hiring Manager
âWeâre looking for a strategic leader who understands what drives meaningful customer engagement and can turn insights into action. This person will bring people together across the organization, challenge our thinking, and help us create experiences that deliver lasting value.â
Why Partner with Altis
If youâve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youâre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
