The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.
Position title: Assistant Manager
Department: Food & Beverage
Reports to: Outlet Manager
Supervises: Outlet employees
Employee status: Hourly, Full-time, Permanent
Hours per week: 37.5
Compensation : $25 per hour
Position Purpose
The Assistant Manager is responsible for assisting the Outlet Manager with the operational and financial success of the operation. This role requires a self-motivated individual with very good leadership, sales and organizational skills to ensure timely and professional service to our guests. The ideal candidate is a hands-on, experienced assistant manager with proven superior customer service.
Duties and Responsibilities
- Adhering to all AMS policies and procedures as well as other entity regulations such as Food Safe, Liquor laws etc.
- Providing friendly, prompt, courteous, professional service to all guests
- Assisting the Outlet Manager in exceeding sales goals through suggestive sales techniques
- Demonstrating and applying above average product knowledge resulting in sales increases
- Assist the Outlet Manager to manage human resources responsibilities including, but not limited to scheduling, training, briefing and developing employees.
- Supporting the outlet team as necessary ensuring all AMS standards and procedures
- Maintaining and utilizing all computer hard- & software according to AMS guidelines
- Assist the Outlet Manager to maintain daily, weekly and monthly records of cash reconciliation, revenue summaries, costing, month-end journal entries, and payroll functions such as, timesheet verification and submission
- Actively promoting AMS events
- Coordinating with the Outlet Manager and ensuring at all times that all outlet menus, POS, sales material and staff knowledge are up to date
- Working with the AMS mission statement and values to operate a successful department
- Other duties as required
Qualifications and Experience
- Supervisory or assistant management experience in food service
- Minimum Food Safe level 1 certification or higher
- Excellent customer service skills
- Ability to lift up to 12 kgs (26.4lbs)
- Ability to do shift work (daytime, evenings, weekends and holidays), on call
- Intermediate computer skills an asset
- Language: Required to speak, read and write English
- Strong interpersonal skills
- Leadership qualities an advantage
- Experience working with youth an asset
- Training given to enhance leadership qualities
To Apply:
Please submit a resume and cover letter.
At the AMS, we believe that a diverse workforce enriches our organization and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.
Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.
