Desktop Support Technician
full-time
Work Type: 100% On-site
About the Role
We are looking for a reliable and service-oriented Desktop Support Technician to join our team. This role combines IT support and front-desk coordination, making it ideal for someone who enjoys helping others, staying organized, and working in a collaborative environment.
You will work closely with internal teams to ensure a smooth and welcoming experience for both users and visitors, while supporting day-to-day technical needs.
We welcome candidates with hands-on experience, training, or a strong interest in developing their IT support skills.
What You’ll Do
User Support & IT Tasks
- Assist users with hardware, software, and basic networking issues
- Guide users through installations and troubleshooting in a clear, step-by-step way
- Provide support both in person and remotely
- Track and manage support requests using a ticketing system
- Document issues and solutions for future reference
- Escalate more complex issues when needed and follow up to ensure resolution
- Help configure desktop applications and user environments
Front Desk & Administrative Support
- Welcome visitors in a friendly and professional manner
- Answer and direct phone calls and emails
- Maintain a clean and organized reception area
- Handle general inquiries and provide accurate information
- Schedule appointments and manage meeting room bookings
- Support basic administrative tasks (data entry, filing, scanning, etc.)
- Coordinate with internal teams for smooth office operations
- Follow security and safety procedures for visitors and staff
What We’re Looking For
- Some experience in IT support, customer service, or administrative roles
- Comfortable assisting users with technical issues in a patient and clear way
- Basic knowledge of:
- Microsoft Office (O365)
- Windows environment
- Ticketing tools (or willingness to learn)
- Exposure to tools like Microsoft Intune, Azure AD, or Exchange Online is a plus (not required)
- Strong communication and organization skills
- Ability to work both independently and as part of a team
- A positive, helpful, and detail-oriented approach
Nice to Have (Not Required)
- Previous experience in a similar hybrid IT support / front desk role
- Familiarity with device setup and user onboarding
- Interest in growing within IT support
Why Join Us
- Supportive and collaborative team environment
- Opportunity to build both technical and professional skills
- Clear structure and guidance in day-to-day tasks
- A role that combines people interaction with hands-on IT experience
