Location
This position is located at 50 Rideau St, Ottawa, Ontario, K1N9J7 Canada
Role Summary
The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations.
Role Responsibilities
Customer Experience
- Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
- Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program
- Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
- Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele
Teamwork + Mentorship
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
- Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer
Visual + Business Operations
- Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business
- Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
- Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers
- Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage
Communication + Relationships
- Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
- Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
- Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Role Qualifications
- Anthro brand fan
- 2+ years of experience building customer relationships or clienteling
- Passion for apparel styling
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
Starting from CAD $19.00/Hr.
Vacancy Status
Vacancy Status This position represents either an immediate opening or an upcoming vacancy.
