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Added 10 mins ago
Indigenous Client Relations Liaison Team Lead (Evenings)
Mi'kmaw Native Friendship Centre
Halifax, NS
Full-time
DBHC is looking for an evening full time Indigenous Client Relations Liaisons who will be responsible for working with the urban Indigenous clients at the Diamond Bailey Healing Centre to…
Added 10 mins ago
Sales Estimator / Project Manager
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Full-time
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Added 10 mins ago
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Full-time
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Added 10 mins ago
Safety Consultant - CSE
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AB · Alberta, Canada
Full-time
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Added 10 mins ago
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Added 11 mins ago
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Added 11 mins ago
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Added 11 mins ago
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Apertera

Sr. Project Manager (Translation Industry)

Montreal, QC, Canada

Job type: Full-time
Apply by: Dec 28, 2026
Experience: 7+ years of experience in Localization Project Management
Posting language: English
Posted: Sep 29, 2026

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Original job description

About Apertera

Apertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.

For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators.

Position Summary

The Senior Project Manager is the front-line relationships manager charged with preserving, improving client and resource relationships. Alexa Translations partnerships are typically long term in nature and managing the existing client relationships and striving for an always improved client experience is the main focus.

The Senior Project Manager enables his team members to successfully manage their respective projects and acts as the escalation point and subject matter expert for any questions and guidance for his team as well as the main coordination between his team and other departments within Alexa.

Principal Responsibilities and Duties

Everything we do in project management is done through the lens of providing exceptional customer experience. In order to accomplish this, the Senior Project Manager is fully responsible for the entire life cycle of the client experience for all projects in his/her area.

Project Planning

-The smooth execution of a project depends to a large degree on good planning and ensuring that all stakeholders are in full agreement as to process, budget, timelines, deliverables as well as the agreed method of communication during the project as well as between project cycles.

-For a project manager in the translations business, the proper education of the client is an integral part.

-The careful planning and selection of all resources needed to deliver the project within the timelines and within budget.

Execution

-The Senior Project Manager oversees the execution of his own projects as well as the projects executed by his team members and is ultimately responsible for keeping all stakeholders informed and aligned as to timelines, details, and any needed coordination throughout the execution phase.

Project completion and follow-up

-Upon successful completion and delivery of the project, the Senior Project Manager ensures that any follow up calls are done with the involved stakeholders.

Client Relationship

-For any recurring and/or contracted clients, the Senior Project manager is fully responsible for maintaining the relationship with the clients and all requesters. Here again the Senior project manager ensures that all prep work, agreements and planning is done well ahead of the start of project execution.

People Management Duties:

-The Senior Project Manager is responsible for the production and continuous improvement of the team (Project Managers and Project Coordinators) that works with him/her. He/She also plays an integral part in the improvement and development of your processes, and we expect a Senior Project Manager to always have an innovative point of view as to how things could be improved to deliver an even greater experience for all involved.

-Supporting the Project Managers and Project Coordinators assigned to you with project issues and challenges (i.e. project issues, client issues, resource issues/selection, etc.)

-Proactive problem solving to avoid client issues

-Ensure client issues are being addressed and QA evaluations are being conducted when necessary - using the steps for process improvement above.

-Training any new members assigned to your team.

-Motivate your team to perform in accordance with company and the Linguistic Operations department goals

-Lead by example to ensure culture is maintained and morale of the team and its partners are motivated and appreciated

Qualifications

Education:

College diploma, university degree or equivalent
Bilingual (English/French) mandatory requirement

Experience and Proficiencies:

7+ years of experience in Localization Project Management
Technical, communications or SaaS industry experience
Experience dealing with middle managers and senior managers in client/partner relationships

Benefits and Perks:

Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
Your Birthday Off: We celebrate your special day!
6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
Learning & Growth Opportunities: Training and resources tailored to your role and department.
Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
Employee Referral Program: Earn rewards for bringing amazing talent to our team.

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More about this job

Responsibilities

The Senior Project Manager oversees the entire life cycle of client projects while managing and developing a team of project managers and coordinators. They act as the primary point of contact for client relationships and ensure high-quality delivery through effective planning and process improvement.

Requirements

Candidates must have at least 7 years of experience in localization project management and be bilingual in English and French. A college diploma or university degree is required, along with experience in technical, communications, or SaaS industries.

Skills

Project Planning
Team Leadership
People Management
Bilingual (English/French)
Adaptive AI Technology
Process Improvement
Stakeholder Management
Problem Solving
Quality Assurance
Training
Communication
SaaS Industry Knowledge

Benefits

Comprehensive Health Insurance
Vision Insurance
Dental Insurance
Complementary Therapies
Birthday Off
Personal/Sick Days
Work-Ready Equipment
Hybrid Work Model
Learning & Growth Opportunities
Supportive & Collaborative Team Culture
Team Recognition & Action Awards
Employee Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Localization
Project Management
Adaptive AI
SaaS
Stakeholder Management
Quality Assurance
Process Improvement
Team Leadership
Legal Translation
Financial Translation
Regulatory Translation
Bilingual
Project Planning
Resource Management
Life Cycle Management

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