Company Description Applewood Nissan Surrey is a dedicated Nissan dealership serving drivers in Surrey, BC, with a wide selection of new and pre-owned Nissan vehicles. The dealership offers comprehensive services including vehicle sales, financing options, detailing, and maintenance support. Applewood Nissan Surrey focuses on providing a convenient, customer-centered experience, supported by knowledgeable team members and accessible service. With a toll-free contact number and a focus on quality care, the dealership aims to build long-term relationships with guests and the local community.
Role Description The Brand Concierge is a full-time, on-site role located at Applewood Nissan Surrey in Surrey, BC. This position is responsible for welcoming guests, managing front-desk and receptionist duties, and ensuring a positive first impression that aligns with the Nissan brand and dealership standards. Day-to-day tasks include greeting and directing visitors, answering and routing phone calls, assisting with reservations or appointment bookings, and coordinating with sales and service teams to support a seamless guest experience. The Brand Concierge will provide personalized concierge services such as arranging test drives, coordinating shuttle or transportation needs, and offering clear information about dealership services, promotions, and events. This role also includes maintaining a professional, organized reception area, handling basic administrative tasks, and proactively addressing guest inquiries and concerns with a customer-first mindset.
Qualifications
- Candidates should possess strong Customer Service and Communication skills to interact effectively with guests, colleagues, and external partners.
- Candidates should possess Concierge Services and Reservations skills to manage appointments, guest requests, and special arrangements efficiently.
- Candidates should possess Receptionist Duties experience, including greeting guests, managing phone calls, and handling front-desk administrative tasks.
- Previous experience in automotive, hospitality, or retail environments is an asset.
- Ability to remain professional, calm, and solution-focused in a fast-paced, guest-facing setting.
- Basic computer proficiency and comfort working with booking systems, email, and customer databases.
- Reliable attendance, punctuality, and the ability to work flexible hours, including some evenings or weekends if required.