Open jobs in Canada

Email me new jobs Save this search

Added 22 mins ago
AI
Desktop Support Engineer
Apptoza Inc.
Montreal, QC
- Full-time
Added 1 hour ago
AI
Python Developer -Forward Deployed, Pyspark
Apptoza Inc.
Toronto, ON
- Contract
Added 1 hour ago
AI
Azure SQL DBA
Apptoza Inc.
Montreal, QC
- Full-time
Added 1 hour ago
AI
Forward Deployed Engineer (Python/Pyspark Developer)
Apptoza Inc.
Toronto, ON
- Contract
Added 3 hours ago
AI
Forward Deployed Engineer (Python/Pyspark and GenAI / LLM)
Apptoza Inc.
Toronto, ON
- Full-time
Added 5 hours ago
AI
Security Engineer
Apptoza Inc.
Calgary, AB
- Contract
Added 6 hours ago
AI
CSP Tools Tower Lead
Apptoza Inc.
Calgary, AB
- Contract
Added 7 hours ago
AI
Gen AI Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 7 hours ago
AI
AWS Infrastructure Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 7 hours ago
AI
Forward Deployed Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 7 hours ago
AI
AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 7 hours ago
AI
IVR / Contact Center Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 7 hours ago
AI
Platform Engineer – AI/ML Infrastructure
Apptoza Inc.
Toronto, ON
- Contract
Added 8 hours ago
AI
Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Added 23 hours ago
AI
Forward Deployed Engineer (Python/Pyspark Developer)
Apptoza Inc.
Toronto, ON
- Full-time
Added 1 day ago
AI
Data & Analytics leader
Apptoza Inc.
Toronto, ON
- Contract
Added 1 day ago
AI
Forward Deployed Engineer (Python/Pyspark Developer)
Apptoza Inc.
Toronto, ON
- Contract
Added 1 day ago
AI
RPA Platform Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 1 day ago
AI
Performance Test Engineer
Apptoza Inc.
Toronto, ON
- Contract
Added 1 day ago
AI
Senior AWS Data Engineer(Infrastructure ,AWS CDK)
Apptoza Inc.
Toronto, ON
- Contract
Added 1 day ago
AI
Senior Appian Developer
Apptoza Inc.
Toronto, ON
- Contract
Added 4 days ago
AI
Performance Tester
Apptoza Inc.
Toronto, ON
- Contract
Added 4 days ago
AI
Senior AWS Data Engineer - (CDK)Cloud Development Kit , Infrastructure as Code(IaC)
Apptoza Inc.
Toronto, ON
- Contract
Added 4 days ago
AI
Java Backend Engineer with SRE & Guidewire expereince
Apptoza Inc.
Toronto, ON
- Full-time
Added 4 days ago
AI
AWS Infrastructure Engineer
Apptoza Inc.
Toronto, ON
- Contract

Apptoza Inc.

IVR / Contact Center Engineer

Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Role: IVR / Contact Center Engineer

Location: Toronto, ON – Hybrid

Contract Role

Job Description

Skill Required:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect

Apply About employer

More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Build and support contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, including AWS Amazon Connect, and knowledge of CTI, APIs, web services, cloud contact center solutions, and telephony. Strong project and stakeholder management, Agile/Scrum familiarity, problem-solving, communication, and leadership skills are also required.

Skills

IVR Design
Contact Center Applications
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
AWS

Visa sponsorship

Not detected in the job text

Keywords

IVR
Contact Center
Genesys
Cisco UCCE
Cisco UCCX
Amazon Connect
AWS
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Backend System Integration
Cloud-Based Contact Center
Telephony
Project Management
Stakeholder Management
Agile
Scrum

Report this job