Role name : IVR & Contact Center Solution Architect (Salesforce)
Location : Toronto, ON 3days WFO
Duration : Contract
Exp Level : 8+ years
Role Descriptions: IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice
(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).
(2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.
(3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
(4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.
(5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.
(6) Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.
(7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
(8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.
(9) Support Deployment and Lead the Teams.(10) Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)
Regards,
Email: [email protected]
Phone #: 6788247770
