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Apptoza Inc.

IVR-Contact Centre Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Role: IVR-Contact Centre Engineer

Location: Toronto, ON

Duration: FullTime

Job Description:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect"

Apply About employer

More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Build contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, especially AWS Amazon Connect, along with knowledge of CTI, APIs, web services, cloud contact centers, and telephony. The role also calls for project and stakeholder management, Agile/Scrum familiarity, and strong problem-solving, communication, and leadership skills.

Skills

IVR Design
Contact Center Applications
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Project Management

Visa sponsorship

Not detected in the job text

Keywords

IVR
Contact Center
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Backend System Integration
Cloud-Based Contact Centers
Telephony
Project Management
Stakeholder Management
Agile
Scrum
Problem-Solving
Communication
Leadership
AWS

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