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Apptoza Inc.

IVR-Contact Centre Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Role: IVR-Contact Centre Engineer

Location: Toronto, ON

Duration: FullTime

Job Description:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect"

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More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Build and support contact flows, call routing, self-service solutions, and integrations with backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, telephony technologies, cloud-based solutions, and AWS Amazon Connect. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.

Skills

IVR
Contact Center Platforms
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
AWS

Visa sponsorship

Not detected in the job text

Keywords

IVR
Contact Center
Genesys
Cisco UCCE
Cisco UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Backend System Integration
Telephony Technologies
AWS
Project Management
Stakeholder Management
Agile
Scrum
Problem-Solving
Communication
Leadership

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