Apptoza Inc.

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Apptoza Inc.

Service Delivery Manager (French)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Role: Service Delivery Manager (French)

Location: Montreal, QC

Duration: Fulltime

Job Description:

French language is Must.

8+ years of overall IT industry experience.

Proven experience in Service Delivery Management within enterprise environments.

Experience managing onsite and offshore delivery models and distributed teams.

Strong customer-facing experience, including stakeholder and escalation management.

Technical Skills

Azure Cloud Infrastructure (IaaS & PaaS)

Azure Operations and Governance

Incident, Problem, Change, and Service Request Management

Service Level Management (SLM)

Operational Reporting and Performance Monitoring

Cloud Infrastructure Operations

Risk and Compliance Management

Leadership Skills

Team Leadership and People Management

Stakeholder Management

Conflict Resolution and Escalation Handling

Resource Planning and Workforce Management

Continuous Service Improvement

Preferred Qualifications

ITIL Foundation Certification or higher.

Microsoft Certified: Azure Administrator Associate.

Microsoft Certified: Azure Solutions Architect Expert.

Experience supporting cloud transformation and modernization programs.

Familiarity with automation, DevOps practices, and cloud governance frameworks.

Key Responsibilities:

Serve as the primary point of contact for clients on all service delivery and operational matters.

Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.

Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.

Monitor service performance and implement corrective actions to maintain service quality and operational excellence.

Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction."

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More about this job

Responsibilities

Serve as the primary client contact for service delivery and operational matters, and manage end-to-end Azure cloud infrastructure operations. Ensure SLA, KPI, governance, and compliance adherence; monitor performance, address service issues, and lead continuous improvement initiatives.

Requirements

Requires French proficiency, at least 8 years of overall IT experience, and proven enterprise service delivery management experience, including oversight of onsite and offshore teams. Candidates should have strong customer-facing, stakeholder, and escalation management skills; ITIL and Microsoft Azure certifications are preferred.

Skills

Azure Cloud Infrastructure
Azure Operations
Cloud Governance
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Reporting
Performance Monitoring
Risk and Compliance Management
Team Leadership
Stakeholder Management
Escalation Management
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

French
IT Service Delivery
Azure Cloud Infrastructure
Infrastructure as a Service
Platform as a Service
Azure Operations
Cloud Governance
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
Operational Reporting
Performance Monitoring
Risk Management
Compliance
Onsite and Offshore Delivery
Distributed Teams
ITIL Foundation
Microsoft Certified: Azure Administrator Associate
Cloud Transformation
Cloud Modernization
Automation
DevOps
Workforce Management

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